Clinical Care Navigators (LGC Contact Centre)

About Lyra Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions. Role Overview: Location: South Africa (Remote) Working Hours & Flexibility Shift work: This role requires shift work to support the LGC Contact Centre. (Morning, Afternoon & Evening) Monday to Friday Global Flexibility:Must be flexible to attend meetings outside standard local working hours to accommodate global clients and teams on occasion. A smart phoneis required for this role to access essential work applications. Wi-Fi: This is a remote role, and clinicians need to be able to ensure their own strong and reliable power and wifi connection as these are vital for remote work.