Head of Operations

Who We Are Nuro is a self-driving technology company on a mission to make autonomy accessible to all. Founded in 2016, Nuro is building the world’s most scalable driver, combining cutting-edge AI with automotive-grade hardware. Nuro licenses its core technology, the Nuro Driver™, to support a wide range of applications, from robotaxis and commercial fleets to personally owned vehicles. With technology proven over years of self-driving deployments, Nuro gives the automakers and mobility platforms a clear path to AVs at commercial scale, empowering a safer, richer, and more connected future. About the Role As the Head of Operations, you will lead a team responsible for supporting the development and global rollout of Nuro’s autonomous driving technology. This scope includes managing hundreds of team members across six operational functions: operations strategy, commercial launch/geographic expansion, in-vehicle operations, remote assistance, closed course testing, and operations safety. The operations org plays a critical role in both R&D efforts and commercial deployment, and you will lead it. Today we operate in three cities. Over the coming months and years, that footprint will expand significantly, across multiple geographies, time zones, vehicle platforms, partners, and operational environments. You will help build the plan that gets us there and the team that executes it, with a mix of full-time employees and contractors who each bring different requirements, different site conditions, and different challenges. The core deliverables: Execute real-world, mission-critical R&D activities in service of developing and deploying Nuro’s autonomy systems, at scale, safely, and at low cost Collaborate with internal Nuro stakeholders and external partners to prepare for and launch commercial driverless operations Launch operations in new markets in the US and aboard That means building analytically disciplined teams, safety-first operating norms, and scalable onboarding and training programs across a geographically distributed population, all while staying tightly connected to the technical and commercial roadmap Nuro’s operations are built to serve. About the Work Set strategic direction and own outcomes across all operations, including capacity, cost, quality, and safety Define KPIs for each function and hold the team accountable against them Work with technical leadership to define the mileage and data collection program across R&D, mapping, and production vehicle fleets, balancing data quality, operational efficiency, and cost Build and scale the operations organization across multiple operating domains, geographies, vehicle platforms, and regulatory environments Develop the systems, processes, and training programs that allow a distributed, mixed FTE/contractor workforce to operate consistently and safely Travel regularly to operational sites to understand local conditions, identify opportunities, and stay connected to the realities your team faces daily Partner closely with Engineering, Hardware, Commercial Partnerships, Policy, and People to align operational priorities with Nuro's broader technical and commercial roadmap Set the cultural tone for the operations organization, modeling the safety-first, analytically rigorous standards you expect from the team About You 10+ years in operations or management consulting, with at least five of those in direct leadership roles, managing managers and scaling large, geographically distributed teams. Proven track record building and scaling field operations in complex, high-volume environments, whether fleet, logistics, supply chain, or general management Experience running 24/7 shift operations across multiple sites, time zones, and workforce types, including blended FTE and contractor populations Deeply analytical, you make decisions based on data, pull insight from operational metrics, and communicate tradeoffs clearly to technical audiences Hands-on and site-present, you understan