Project Manager, Software Operations (12-month Term)

Who We Are Nuro is a self-driving technology company on a mission to make autonomy accessible to all. Founded in 2016, Nuro is building the world’s most scalable driver, combining cutting-edge AI with automotive-grade hardware. Nuro licenses its core technology, the Nuro Driver™, to support a wide range of applications, from robotaxis and commercial fleets to personally owned vehicles. With technology proven over years of self-driving deployments, Nuro gives the automakers and mobility platforms a clear path to AVs at commercial scale, empowering a safer, richer, and more connected future. About the Team The Software Operations team is at the heart of how Nuro's autonomy software gets built right. We own QC, tool testing, and bug reproduction across labeling workflows, and we care deeply about the craft of doing that work well. You'll sit inside the team, learn the work firsthand, and help build the systems that make quality achievable at scale. You'll report directly to the Head of Software Operations with real access, real context, and a genuine mandate to make things better. About the Role This is a 12 month embedded role for someone who loves finding what's broken and fixing it for good. Process improvement should be in your DNA — not a skill you've practiced, but the way you naturally see the world. You'll spend real time inside the in-house team's workflow, then turn what you learn into sharper procedures, cleaner rubrics, and a taxonomy that actually fits the work. You'll also keep our offshore QC vendor team calibrated to the same standards, so the quality holds up wherever the work happens. This role is a great fit if you get energized by noticing what's not working and making a clear case for how to fix it. If you love documentation that's genuinely usable rather than just technically correct, want your work tied directly to a product that matters, and thrive with autonomy and a direct line to leadership, this is the role for you. About the Work Procedures and Rubrics Turn vague or inconsistent QC procedures into something anyone can execute confidently Close the gaps where rubrics meet reality and real-world cases don't fit neatly into the framework Keep every change traceable so the team always knows what improved and why Taxonomy and Categorization Audit the classification framework for defects, labeling outputs, and operational findings Resolve ambiguity and overlap so the taxonomy reflects how the work actually happens Catch and correct drift before it quietly undermines consistency Embedded Observation Learn the workflow from the inside: tools, handoffs, edge cases, and the friction nobody has documented yet Surface patterns only visible up close: the skipped steps, the inconsistent calls, the rubric that doesn't quite fit Turn those observations into a regular cadence of clear, actionable recommendations to leadership Offshore Vendor Alignment Keep the offshore QC team current on procedures, rubrics, and taxonomy Run calibration sessions that close the gap between how standards are written and how they're applied Build relationships with vendor account managers so problems surface early, not late Documentation Own documentation that is clear, current, and built to outlast any one person Roll out changes so they land consistently across every team that needs them About You 4+ years in project management, operations, process design, or QA in a software or tech environment A track record of improving procedures, rubrics, or classification frameworks, not just executing against them Sharp pattern recognition and the communication skills to turn observations into clear recommendations Strong written communication: your procedures and rubrics leave no room for misreading Comfort with tools like Notion, Confluence, Airtable, Jira, or similar Bonus Points: Experience in robotics, autonomy, mapping, or visual software environments Familiarity with U.S. roadways and driving behavior Experience coordinating offshore or d