Customer Service Representative

At Colibri, culture is a critical part of our collective success, and we live our values everyday: Love, Joy, Boldness, Teamwork and Curiosity. These values guide our interactions with each other, our customers, and the community as a whole. We have a rich and storied history. Colibri is one of the pioneers of online professional education, introducing some of the first web-based professional education courses in 2001. Today, the company’s family of brands are the leading online professional education platforms in their respective end-markets. We proudly serve >1 million customers annually and employ more than 1,500 mission-aligned professionals. To learn more, please visit: www.colibrigroup.com Position Overview: The Customer Service Representative is a support role for students and instructors, reporting to the Operations Manager. The primary responsibility of this role is to serve as the main point of contact for our internal and external teams. This includes supporting daily facility needs, identifying and solving procedural issues with the Operations Manager, and delivering exceptional “white glove” customer service to create raving fans of our customers and students. Individuals in this role must be happy, patient, motivated, caring, and responsive. They are expected to be the face of the school and help create a positive, welcoming environment for everyone. This is a fully onsite position that requires schedule flexibility, including some evenings and weekends.