Strategic Customer Success Manager

WHO WE ARE Most companies are racing to deploy AI, but very few have the foundation to make it work reliably. Atlan is building that missing layer: the context layer for enterprise AI. We connect the business context behind data so humans and agents can operate with far more accuracy and confidence. With backing from world-class investors including GIC, Insight Partners, Meritech, Peak XV, and Salesforce Ventures, we've earned the trust of most AI-forward enterprises like General Motors, Nasdaq, Workday and Elastic. Come build the infrastructure that AI runs on. The Opportunity As a Strategic Customer Success Manager, you'll sit at the center of some of our most complex, highest-impact customer relationships. You'll partner with Fortune 500 and high-growth enterprise customers to drive real adoption, measurable business outcomes, and long-term value from their AI initiatives. If you get energy from working with executive stakeholders, translating complex AI platforms into business impact, and helping customers fundamentally reimagine how they work — this one's for you. Impact & Purpose - Lead the AI Context Layer: Help customers unlock the full potential of their AI initiatives by ensuring their data is trusted, connected, and ready — Atlan sits at the heart of making AI work in the enterprise. - Partner with Industry Titans: Serve as a trusted advisor to Atlan's customers, including Fortune 500 enterprises and high-growth innovators. - Deliver Measurable Results: Drive clear ROI by helping customers adopt Atlan and see real business impact — through alignment, outcomes, and value, not just usage. - Shape the Future: Bring the voice of the customer into Atlan. Influence product direction, GTM strategy, and how we scale Customer Success. Your Mission - Trusted Advisor: Deeply understand your customers' AI ambitions and business goals, then design a clear path to value using Atlan. - Relationship Maestro: Build and maintain strong relationships with CDOs, CIOs, Heads of Data, AI leads, and hands-on practitioners across the org. - Success Champion: Own the customer journey end to end — from onboarding and adoption through renewals and expansion — driving long-term success. - AI Evangelist: Capture and share customer wins, helping elevate Atlan's impact across the global AI and data community. What Makes You a Match - Deep Expertise: 5-7 years + of professional experience, with 3–5+ years in Customer Success, Consulting, or a closely adjacent customer-facing role. - Builder: You've built workflows, tools, and processes using AI and you bring that same energy to your customers. You're constantly experimenting, iterating, and sharing what you learn. - AI-Native: AI isn't a feature you're curious about — it's how you work. You build with it daily. You've experimented with agents, prompts, and automation. You follow what's happening in the space and you have a point of view on where it's going. - Passionate Advocate: You care deeply about customer success and believe in the transformative power of trusted, connected data as the foundation for AI. - Technical Prowess: Strong understanding of modern data and AI ecosystems — tools like Snowflake, BigQuery, Tableau, Looker, dbt, and similar technologies. - Strategic Mind: You can translate customer needs into clear insights, success plans, and measurable ROI tied to business outcomes. - Commercial Acumen: Experience owning or supporting renewals and identifying expansion opportunities through value-driven conversations. WHY ATLAN? Joining Atlan means being part of a global movement to help data teams do their life’s best work. Here’s what you can expect: - Competitive Compensation: We benchmark at the top of the market and keep compensation simple: strong base salary, performance‑based variable pay, and impact‑driven equity (for most roles), so your total rewards grow in step with the value you create over time. - AI Native Culture: Atlan is where AI-native builders come to build the syst