Implementation and Support Specialist

Company Overview Closinglock is modernizing the real estate world’s way of transferring information and funds to eliminate wire fraud and provide a secure, easy-to-use platform for title companies, law firms, and other financial services to protect themselves and their clients from wire fraud. We act in the long-term best interests of our customers by understanding their needs and challenges. When our customers win, we win. To date, we have protected over $250B+ in funds related to residential property transactions. Closinglock’s platform has been used by clients in all 50 states and across 42 countries. Closinglock is headquartered in Austin, TX, with an office in downtown Austin. Today, the company has grown to 100+ employees across product & engineering, sales, partnerships, customer success, marketing, and finance. Mission : Simplify the real estate closing experience for all parties Vision : Provide a secure and efficient transfer of data and funds The inherent value of what we offer with our fraud prevention platform and modern payment solution for real estate is protecting a homebuyer’s largest investment in their life. We are rapidly expanding our team and are seeking exceptional talent. Our current team is comprised of top performers across the board, and we will continue to hire in this manner. We firmly believe that top performers want to work with other top performers. We have a lot of fun at work because we trust each other and respect each other's talents, abilities, and experiences. We are hyper-focused on a shared vision, and our company's strength is based on the unparalleled quality of our team. There is no limit to what we can accomplish together! Check out our website to learn more about our company. About the Role Closinglock is seeking a detail-oriented and technically minded Implementation & Support Specialist to join our team. In this role, you will support and maintain document workflows and e-signature processes across a variety of customer use cases. You will work closely with internal teams to troubleshoot issues, improve operational efficiency, and ensure customers have a seamless experience with our platform. This position is ideal for someone who enjoys problem-solving, process improvement, and working cross-functionally in a fast-moving SaaS environment. While the role is primarily internally focused, there will be opportunities to collaborate directly with customers to help resolve complex issues and provide guidance when needed. What You’ll Do Support ongoing updates and maintenance of customer-facing document workflows and templates Assist internal teams with escalated document-related requests and configuration changes Ensure accuracy, consistency, and quality across document processes Investigate and resolve document, workflow, and platform-related issues Identify opportunities to improve workflows, reduce inefficiencies, and standardize processes Help capture and organize institutional knowledge to support long-term scalability Partner with Customer Success, Implementation, Product, and Engineering teams to support operational initiatives Provide feedback on recurring customer challenges and enhancement opportunities Serve as a resource for internal teams on document and workflow-related questions What We’re Looking For 2+ years of experience in technical support, SaaS operations, onboarding, or document management Experience with e-signature or workflow platforms such as DocuSign or Adobe Acrobat Sign Strong troubleshooting and communication skills Highly organized with strong attention to detail Comfortable working across technical and non-technical teams This is a full-time, in-person position in our Austin, TX office. Perks & Benefits At Closinglock, we invest in our employees and provide a full range of benefits and perks to help you grow and thrive. These benefits include: Competitive salary Equity compensation Medical, dental, vision, and life insurance Unlimited PTO 401(k) match Ma