Billing Analyst

About Owner Owner is the AI-native system local business owners use to succeed, starting with restaurants. We’re building the system that replaces the many tools owners use to run their business. It powers everything from the restaurant’s website, online ordering, CRM, POS, and more. Product philosophy Most small business software makes owners do the work to get what they want: sales growth and profit growth. Owner does the work for them agentically. Our system drives demand, converts it, and helps operators run their business day to day. As it improves, the business improves with it. Using Owner should feel like having a team of great operators, engineers, and marketers working for you. Our vision We’re starting by helping independent restaurants succeed online. But it’s not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive. Once we nail the solution for restaurants – we’ll scale it into every other local business type. In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age. Read our Series C memo here → https://www.owner.com/c Our traction Since 2020, we've generated tens of millions in revenue and processed over a billion dollars of online orders. 1 in 5 Americans have used an Owner.com http://Owner.com website. More importantly, we’ve helped over 20,000 restaurant owners, and saved them nearly $200 million in fees. Our team Our team is now in the low hundreds. We’ve got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe. We’ll be scaling even faster in 2026 to keep pace with our customer growth. Where we work Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location! Why we are looking for you This role is at the core of Owner’s revenue engine, ensuring our billing operations run with precision, consistency, and scale. You’ll own end-to-end billing processes while partnering closely with Customer Service, GTM, and Product. Beyond execution, you’ll elevate billing hygiene by building stronger processes, controls, and documentation, helping us reduce errors, improve collections, and deliver a seamless experience for customers as we grow. This role is 100% remote and can be based anywhere in Mexico, Colombia, Argentina, or Costa Rica The impact you will have - Manage and execute billing processes across Owner's business units, including accurate subscription management and timely processing of adjustments. - Reconcile Stripe transactions with Salesforce and internal systems, ensuring consistency across platforms. - Monitor customer accounts for delayed payments and collections procedures. - Collaborate with customer service, sales, and launch teams to resolve billing inquiries. - Elevate billing hygiene by identifying gaps, building controls, and driving consistency across systems. - Develop and maintain documentation for billing and collections procedures. - Support month-end and year-end closing processes related to Stripe transactions. - Contribute to and/or lead ad hoc projects as business needs arise. Who you'll work with - This role reports to our Billing Operations Lead. - You will partner closely with Customer Service, GTM, and Product teams. - You will collaborate day-to-day with our Billing team, sharing best practices and maintaining consistency across operations. What we’re looking for - 2–4+ years of billing, accounts receivable, revenue operations, or finance experience — ideally in a SaaS or high-growth