People Business Partner- Customer Operations

About Owner Owner is the AI-native system local business owners use to succeed, starting with restaurants. We’re building the system that replaces the many tools owners use to run their business. It powers everything from the restaurant’s website, online ordering, CRM, POS, and more. Product philosophy Most small business software makes owners do the work to get what they want: sales growth and profit growth. Owner does the work for them agentically. Our system drives demand, converts it, and helps operators run their business day to day. As it improves, the business improves with it. Using Owner should feel like having a team of great operators, engineers, and marketers working for you. Our vision We’re starting by helping independent restaurants succeed online. But it’s not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive. Once we nail the solution for restaurants – we’ll scale it into every other local business type. In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age. Read our Series C memo here → https://www.owner.com/c Our traction Since 2020, we've generated tens of millions in revenue and processed over a billion dollars of online orders. 1 in 5 Americans have used an Owner.com http://Owner.com website. More importantly, we’ve helped over 20,000 restaurant owners, and saved them nearly $200 million in fees. Our team Our team is now in the low hundreds. We’ve got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe. We’ll be scaling even faster in 2026 to keep pace with our customer growth. Where we work Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location! Why we’re looking for you We’re expanding our People Business Partner team at Owner! As a People Business Partner, you'll be a key strategic partner to our Customer Success and Support leaders, helping scale an organization that delivers world-class customer service to thousands of restaurant owners. Customer Success is critical to our Mission and vision: our service role models are companies like Zappos and Apple, and we hold a very high bar for our teams’ performance. In this role, you'll align People strategy with business priorities, driving organizational effectiveness, performance, engagement, and growth. You'll bring a proactive, systems-oriented approach to solving challenges—building frameworks, processes, and operating rhythms that help leaders scale their teams and improve how the organization operates. As an embedded partner, you'll serve as a trusted advisor and coach to leaders, helping them build high-performing teams, strengthen culture, and navigate change. At Owner, the People Business Partner role goes far beyond the “traditional” scope: you’ll operate much like a Chief of Staff for your business group. If you're energized by solving complex organizational challenges, influencing senior stakeholders, and building high-performing teams in a fast-paced environment, we'd love to meet you. This role is 100% remote and can be based anywhere in the United States or Canada. THE IMPACT YOU WILL HAVE - Strategic Business Partnership: Serve as a trusted advisor to Customer Success & Support leadership, aligning People strategy with business priorities and helping leaders scale high-performing teams through periods of rapid growth and change. - Organizational Effectiveness: Partner with leaders on organizational design, workforce planning, team