Asset Management Lead

About Owner Owner is the AI-native system local business owners use to succeed, starting with restaurants. We’re building the system that replaces the many tools owners use to run their business. It powers everything from the restaurant’s website, online ordering, CRM, POS, and more. Product philosophy Most small business software makes owners do the work to get what they want: sales growth and profit growth. Owner does the work for them agentically. Our system drives demand, converts it, and helps operators run their business day to day. As it improves, the business improves with it. Using Owner should feel like having a team of great operators, engineers, and marketers working for you. Our vision We’re starting by helping independent restaurants succeed online. But it’s not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive. Once we nail the solution for restaurants – we’ll scale it into every other local business type. In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age. Read our Series C memo here → https://www.owner.com/c Our traction Since 2020, we've generated tens of millions in revenue and processed over a billion dollars of online orders. 1 in 5 Americans have used an Owner.com http://Owner.com website. More importantly, we’ve helped over 20,000 restaurant owners, and saved them nearly $200 million in fees. Our team Our team is now in the low hundreds. We’ve got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe. We’ll be scaling even faster in 2026 to keep pace with our customer growth. Where we work Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location! Why we are looking for you At Owner, we help independent restaurant brands compete and win. Our POS hardware is one of the most direct ways we do that. Thousands of restaurants will depend on a fleet of Owner-shipped tablets, card readers, printers, routers, and kiosks to run their business every day. That fleet has to be deployed, tracked, swapped, repaired, and retired without ever losing revenue for the merchant. That lifecycle runs on heroics today. Salesforce is the system of record for what shipped where, but it drifts the moment a device is swapped in the field. Defective hardware comes back ad-hoc with no clean RMA process. Our support team burns the first half of every call asking diagnostic questions because there is no shared playbook for the issues we see again and again. None of this scales past the size we are at today. We are hiring a Asset Management Lead to own this end-to-end. You will be the single person accountable for the health, accuracy, and operational rigor of every customer-deployed asset Owner ships. You will partner closely with our Logistics team on the inbound and outbound flow of hardware, with our IT team on the systems that track it, with our Support organization on the playbooks that resolve issues, and with Engineering on the tooling that makes all of this visible. This is a senior individual-contributor role to start, with the scope set up to grow into managing a team as the function matures. This role is based in San Francisco on a hybrid schedule (2-3 days in office), with regular hands-on time at our South San Francisco warehouse and travel to merchant sites as the work demands. The impact you will have - Own customer asset lifecycle end-to-end: deployment, swaps and replacements in the field, RMA, and end-of-life