Technical Customer Success Manager

TECHNICAL CUSTOMER SUCCESS MANAGER Location: San Francisco, CA ABOUT TAVUS Tavus (taa-vus) is a research lab pioneering human computing. We’re building AI Humans — a new interface that closes the gap between people and machines, removing the friction of today’s systems. Our real-time human simulation models enable machines to see, hear, respond, and even appear human — unlocking meaningful, face-to-face conversations between humans and AI. Imagine a therapist anyone can afford. A personal trainer that adapts to your schedule. A fleet of medical assistants providing every patient with the attention they need. With Tavus, individuals, enterprises, and developers can build AI Humans that connect, understand, and act with empathy at scale. We are a Series B company backed by world-class investors including Sequoia Capital, Y Combinator, and Scale Venture Partners. Join us in shaping a future where humans and machines truly understand each other. THE ROLE We’re looking for a Technical Customer Success Manager (CSM) who combines deep technical aptitude with a strong focus on customer outcomes. In this role, you’ll ensure customers are successful, engaged, and consistently realizing value from Tavus’ Conversational Video Interface (CVI) platform. You’ll act as a trusted advisor to strategic customers, owning the post-sales experience end-to-end. This includes becoming an expert in the Tavus CVI platform and guiding customers through onboarding, implementation, optimization, and expansion. This role sits at the intersection of technical implementation, product strategy, and long-term customer success. WHAT YOU’LL DO - Develop a deep understanding of customer business objectives, use cases, and technical environments - Lead onboarding and implementation, ensuring a smooth and successful time-to-value - Drive ongoing adoption, engagement, and value realization across the customer lifecycle - Troubleshoot complex technical issues and coordinate resolutions with Engineering, Product, and Support teams - Serve as the primary technical point of contact for customers post-sale - Translate customer feedback into actionable insights for internal teams - Advocate for customer needs while balancing product and platform strategy - Build strong, long-term relationships with key stakeholders