Manager, Field Clinical

Element Science, Inc. is a medical device and digital health company redefining how patients with heart disease are monitored and treated as they transition from the hospital to the home. Our mission is to improve outcomes for patients at risk of life-threatening cardiac events through innovative solutions at the intersection of clinical-grade wearables, advanced algorithms, and therapy delivery. We are entering an exciting phase of growth as we move from development into early commercialization. Our approach combines hardware, software, and services to deliver a more personalized and seamless patient experience—designed with both patients and clinicians in mind. Our product, a wearable patch defibrillator, is designed for patients with a temporary elevated risk of sudden cardiac arrest, addressing a significant and underserved population of over 500,000 patients in the U.S. By focusing on comfort, usability, and clinical effectiveness, we aim to transform the standard of care during this critical period. Headquartered in the San Francisco Bay Area, Element Science is backed by leading healthcare and technology investors, including Third Rock Ventures, GV (Google Ventures), Deerfield Healthcare, Qiming Venture Partners USA, Cormorant Asset Management, and Invus Opportunities. SUMMARY OF ROLE: The Manager, Field Clinical will play a critical leadership role in optimizing and scaling Element Science’s commercial field execution by overseeing the performance, training, and development of the Field Clinical Representative and Patient Service Representative team. This individual will ensure exceptional, patient-centered care delivery, drive consistency in clinical excellence, and strengthen collaboration between clinical and commercial teams to improve patient outcomes and experience. This role will lead a team responsible for direct patient fittings, education, and ongoing support, ensuring each patient interaction drives confidence, compliance, and successful therapy adoption. As the leader of field clinical training and execution, this individual will evolve and maintain a high-performing, scalable field model focused on patient experience, operational efficiency, and commercial impact, ensuring alignment with DMEPOS standards and internal quality expectations. The ideal candidate has experience in patient care, people management, medical device commercial operations, cross-functional collaboration, and thrives in a growth-stage, performance-driven environment. RESPONSIBILITIES: Lead the hiring, training, onboarding, and ongoing competency development of Field Clinical Representatives (FCRs) and Patient Service Representatives (PSRs), ensuring excellence in patient fittings, education, and overall patient experience. Own and evolve the field clinical playbook, including SOPs, training protocols, and best practices that drive consistent, high-quality patient interactions and outcomes across all territories. Ensure FCRs and PSRs are fully equipped to deliver end-to-end patient support, including device fittings, patient education, expectation setting to maximize compliance and minimize early exits. Partner closely with Sales leadership to align clinical execution with territory strategy, ensuring seamless coordination between Field Clinical Representatives, Patient Service Representatives, Associate Territory Managers and Territory Managers to drive patient starts and account success. Collaborate cross-functionally with Engineering, Product, Customer Success, Clinical, and Regulatory teams to rapidly resolve patient issues and continuously improve the patient and provider experience. Monitor and drive key performance metrics, including patient starts, patient experience, compliance (wear time), and early discontinuation drivers, and lead initiatives to improve outcomes. Identify and remove field-level barriers impacting patient access, onboarding, and therapy success, implementing scalable solutions that improve both clinical and