Director, Creative Operations

About Ethos Ethos is a leading life insurance technology company on a mission to protect families by democratizing access to life insurance and empowering agents at scale. With its robust three-sided technology platform, Ethos is transforming the life insurance experience for consumers, agents, and carriers alike. Ethos offers instant, accessible products and a seamless online process that requires no medical exams and just a few health questions; it eliminates traditional barriers, making it easier than ever for everyone to protect their families. Ethos is redefining how life insurance is bought, sold, and underwritten. About the role Most ops roles exist to manage complexity. This one exists to eliminate it. We're looking for the rare operator who gets genuinely excited by the question: how do we do more with less, faster, and better? Not someone who documents workflows and calls it a day, but someone who believes deeply in the power of creativity, sweats the details, and sees AI not as a threat to great work but as the engine that lets a lean team punch way above its weight. This role has one core mandate: make the Creative & Brand team operate at its highest possible level. You'll have significant ownership over how we plan, resource, budget, and scale our creative output across every channel and workstream. You'll be the connective tissue between creative ambition and operational reality, and you'll report directly into the VP of Creative & Brand. Duties and Responsibilities: Own creative operations across the entire Creative & Brand team, including workflow management, capacity planning, resource allocation, and roadmap planning. Build and maintain systems that remove friction and eliminate work about work, so the team spends more time making and less time managing. Build the AI-native operating layer for the Creative & Brand team. This is not about being a power user of Runway or Midjourney — it's about designing and shipping the agentic workflows, internal tools, and automations that change how the team works. You'll architect the systems that connect ideation tools, asset libraries, briefing flows, and trafficking pipelines into end-to-end workflows, and you'll own the measurement that proves they delivered a step change in throughput and quality — not marginal time savings. Partner with the Consumer AI team to identify where Creative & Brand workflows are ripe for agentic automation, and either build those tools yourself or scope and shepherd them through to production. You'll be the team's translator between creative reality and AI capability. Manage the team’s budget in partnership with the VP, working closely with finance and legal to ensure accurate forecasting, tracking, and reporting Own relationships with external agencies, vendors, and contractors from onboarding through delivery, including contract management and performance accountability. Serve as the primary cross-functional partner for teams including Performance Marketing, Product, and Partnerships, ensuring creative workstreams are aligned, prioritized, and resourced appropriately. Develop and maintain project management infrastructure across tools including ClickUp, Notion, and Slack, ensuring the team has clear visibility into what's in flight, what's coming, and what's at risk. Build scalable briefing, feedback, and approval processes that maintain quality and speed without creating bottlenecks. Track and report on team capacity, project throughput, and operational health, using data to drive better resourcing and planning decisions. Identify gaps in our operational model and proactively bring solutions. Qualifications and Skills: 10+ years of experience in creative operations, project management, or program management, with at least several years at a director level, ideally within a high-growth in-house team or agency environment. You're an AI builder, not just an AI user. Being proficient with the tools — prompt libraries, preferred models, tuned