Account Manager - Lender Accounts

***** This role is based in Scottsdale, AZ- Office days are Tue to Thur ***** Who We Are We’re building the future of real estate — today. HomeLight is the real estate technology platform powering innovative transactions for top agents, lenders, and their clients. Our technology makes it easier to buy and sell homes, whether that's enabling clients to buy before they sell, find a top agent, or have certainty through a modern closing process. Each year, HomeLight facilitates billions of dollars of residential real estate business on its platform for thousands of agents and loan officers. Our vision is a world where every real estate transaction is simple, certain, and satisfying for all. Our team breaks barriers every day while staying committed to HomeLight's goals and core values , which is a crucial element to our shared success. Who You Are As an Account Manager - Lender Sales, you are the primary post-submission partner for our Loan Officers (LOs). Once an application is submitted, you take ownership — guiding LOs and their teams from initial approval through under contract. This is a fast-paced, relationship-driven role where communication, urgency, and creative problem-solving are critical. You are equal parts account manager, strategist, and deal quarterback — ensuring files move forward while building long-term LO loyalty and repeat business. What You’ll Do Own applications from submission through initial approval and into contracts to meet revenue goals Partner directly with Loan Officers and Loan Officer Assistants to gather required items (photos, lien balances, documentation) Proactively identify and solve roadblocks to help files move forward Strategize with LOs to hit target equity unlock goals needed to make the purchase loan work Advise on solutions such as Equity Boost or HELOC options when necessary Join joint calls with agents and clients to support deal progression and strengthen relationships Educate LOs on program details, process expectations, and next steps Help LOs confidently position our program and fees to their clients (benefits, value, ROI) Monitor stalled or inactive files and proactively re-engage LOs to move them forward Deliver fast, clear communication across phone, email, and live meetings What You Bring Understanding of real estate transactions and processes Solution-oriented mindset with the ability to think creatively under pressure Exceptional communication skills and responsiveness Experience managing multiple files in a high-volume, fast-paced environment Relationship-first mentality focused on building repeat LO partnerships Ownership, urgency, and strong organizational skills Benefits and Perks Medical (Aetna or Kaiser), Dental & Vision (Guardian) Long-Term Disability & Short-Term Disability Hospital Indemnity Insurance, Accident Plan, and Employee Critical Illness (Guardian) 401k (Vestwell), Life Insurance (Guardian) & Pet Insurance (Nationwide) Commuter benefits are offered in certain locations PTO, including Volunteer Days to give back to your community Annual Anniversary Perks, including one month paid sabbaticals! HomeLight Services to help you with buying and selling your home Let’s chat! HomeLight is an equal opportunity employer dedicated to building an inclusive and diverse workforce, providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will provide accommodations during th