Clinical Systems & Product Operations Manager (Full-Time) - Remote

Oula delivers maternity care built around our patients—offering comprehensive support before, during, and after pregnancy. With fewer C-sections and higher VBAC success rates, our research-backed approach is delivering better outcomes. Our team of trusted midwives, OBGYNs, and dedicated care navigators ensure our patients get the type of care they need in the moments that matter most. Since launching in 2021, we’ve expanded to include Preconception and Miscarriage Care, Pregnancy Care, Postpartum Support, and Gynecology. We currently have 4 clinics in the tri-state area, with three new clinics opening in 2026! Come join our team of clinicians, innovators, operators, and technologists passionate about setting a new standard in maternity care. About Oula Oula Health is a venture-backed, midwifery-led maternity and GYN care company building the next generation of women's healthcare. We partner exclusively with major health systems — including Mount Sinai, Stamford Health, and Novant Health — to embed our collaborative OB-GYN and midwifery model directly inside their networks. We're a team of ~100 people at Series B stage, with 4 clinics today and three more opening in 2026. The Role At Oula, our product doesn't sit alongside our EHR — it integrates directly into it. That means every product and engineering decision has downstream consequences for how our EHRs are configured, and every EHR configuration decision shapes what's possible on the product side. Someone has to hold both at once. This role exists because siloing that work — making tech choices without understanding EMR functionality, or configuring the EMR without understanding the product roadmap — creates the kind of compounding problems that slow down clinical operations and new market launches. You're the person who can sit with a midwife and understand why a clinical template matters, then turn around and write a bug ticket that engineering can actually action, then build the SOP so the next market launch doesn't require you to be in the room. You speak clinical, operational, and technical — and you've probably been stretched across all three before. This is not a role where the EHR work is a nice-to-have or a stretch goal. Athena configuration, Epic integration, access management, and clinical workflow documentation are core to what you'll own — alongside the product ops work of launch coordination, bug triage, and field feedback loops. What You'll Own EHR Configuration & Oula Clinical Systems Own Athena and Epic configuration end to end: clinical templates, order sets, lab configurations, usual provider indicators, payer connectivity, and access management for clinical and ops staff Own and accelerate our Epic configuration timelines and integration management as we onboard additional health system partners Serve as the internal subject matter expert for EHR integration best practices — FHIR/HL7 data exchange, health system IT coordination, go-live timelines Deeply understand the interplay between EHR configuration decisions and Oula’s tech stack Maintain system accuracy and configuration integrity as new markets launch and care model workflows evolve Partner with our IT team/partner on IT infrastructure; own the clinical systems layer they don't touch Standards & Knowledge Management Build and maintain the clinical systems SOP library so new market setup is repeatable — documented well enough that a new hire can execute without you in the room Develop onboarding materials for clinic managers and clinical staff on EHR workflows and tooling Drive feature parity efforts so patients and clinicians experience a consistent standard of care regardless of market Product Operations & Launch Own bug intake and prioritization from Market Operations — standardize how Engineering receives, scopes, and resolves reported issues and communicate status back to the field Build structured launch toolkits and training materials so clinic teams are fully prepared for new feature rollo