Solutions Engineer

The team at Rockbot is hiring a Solutions Engineer who can translate Rockbot’s technical depth into clear, compelling conversations that win business. As we grow into more complex enterprise and mid-market deals, this role will truly own the technical side of the sales process: running demos, scoping integrations, responding to RFPs, and ensuring every prospect fully understands how Rockbot will work in their environment. This role is highly customer-facing, with approximately 80% focused on prospect and customer engagement and 20% dedicated to internal enablement, documentation, and technical education. Success in this role means improving technical deal execution, accelerating enterprise readiness, and increasing win rates on larger, more complex opportunities through exceptional solution design and customer engagement. What You’ll Do Own the Technical Sales Narrative Partner with Account Executives to qualify, scope, solution, and close mid-market and enterprise opportunities, serving as the technical lead throughout the sales cycle Translate technical complexity into clear business value, helping prospects understand how Rockbot fits into their operational and infrastructure environments Drive Technical Discovery and Solutioning Lead technical discovery conversations to understand customer infrastructure, AV environments, networking requirements, deployment considerations, and third-party integrations Design solution configurations that fit the customer’s operational reality (venue type, hardware footprint, content workflows, analytics needs) Identify, scope, and document integrations across POS, CMS, loyalty, AV, networking, and customer technology ecosystems Explain deployment considerations, hardware requirements, and system interoperability to both technical and executive stakeholders Support the Deal Process Own the technical sections of RFP responses, security questionnaires, and SOW inputs Build and maintain a library of demo environments, technical one-pagers, and integration guides Conduct proof-of-concept deployments and trials where needed Work closely with Customer Success and Product to ensure deals are scoped correctly and set up for successful onboarding Be the Internal Expert Support the sales process as the subject matter expert in both the Rockbot software platform and the integration into the customer environment. Act as the technical authority throughout the sales process, advising both customers and internal teams on platform capabilities, integrations, and deployment strategy Stay current on Rockbot’s product roadmap and represent the voice of prospects internally Surface recurring technical objections and blockers to Product and Engineering Contribute to enablement materials so AEs can handle first-level technical questions independently What Success Looks Like First 90 Days: Ramp & Build Credibility Complete Rockbot certification across Music, TV, Signage, and Advertising Independently deliver at least three (3) technical demos Build or improve demo environments and technical content libraries (RFPs, security responses, integration guides) Establish strong partnerships with AEs Become a trusted first-line technical resource during the sales process First 120 Days: Own Technical Execution Independently lead technical discovery, demos, and solution design for active opportunities Own technical portions of RFPs, security reviews, and SOW inputs Deliver ten (10) total demos tailored to customer environments and stakeholder needs Support pilots, proof-of-concepts, and integration scoping where needed Contribute enablement tools and technical guidance that improve AE self-sufficiency First 180 Days — Drive Scale & Revenue Impact Operate as a technical partner on complex and enterprise deals Influence improved win rates, deal velocity, and implementation readiness through accurate scoping and solution design Maintain scalable demo, RFP, and technical documentation systems Manage and when appropriate, surfa