Product Manager, Legal Pro Services

About Rocket Lawyer We believe everyone deserves access to affordable and simple legal services. Founded in 2008, Rocket Lawyer is the largest and most widely used online legal service platform in the world. With offices in North America, South America, and Europe, Rocket Lawyer has helped over 30 million people create over 50 million legal documents, and get their legal questions answered. We are in a unique position to enhance and expand the Rocket Lawyer platform to a scale never seen before in the company’s history, to capture audiences worldwide. We are expanding our team to take on this challenge! About your role We are seeking an exceptional product manager: Your role will be to build the product to deliver a marketplace for on-demand legal services , connecting legal pros with potential customers, much like the revolutionary Uber/Lyft taxi business model, but for legal solutions, aiming to disrupt the legal industry. Using your product, US customers will submit details of their legal situations and request legal answers, consultations, and services from Legal Pros, which your product will fulfill in near real time and at scale: Your systems will connect a customer with a qualified Legal Pro, facilitate their interactions, schedule consultations, manage legal service workflows, and ensure Legal Pros are paid. It will also manage reconciliations and store an auditable log of every legal action. This product will then be released at scale, first in the US and then internationally in a bid to revolutionize the legal industry. Think Uber, but for Law! As our talented product manager, you will own the end-to-end delivery of Legal Pro fulfillment systems, working closely with your stakeholders, customers, and delivery teams to identify the best architectural path forward to meet the complex and revolutionary business requirements that underpin this product. You will ensure that Rocket Lawyer builds the right product and builds the product right . This includes defining KPIs to measure the success of your product, conducting product discovery to ensure you mitigate the risks of value, viability, feasibility, and usability with your product trio team, including a Tech Lead and UX Designer, and then producing detailed requirements and ensuring we release on time to hit our planned delivery dates. How you will make a difference day to day You will be an ambitious Product Manager based in the US, with at least five years of experience and a proven track record of scaling SLA-timeframe driven fulfillment systems for products or services associated with a known brand. You will be an effective collaborator, able to talk shop with business leaders, engineers, UX designers, operational specialists, partners, and customer-facing product managers. You will be able to answer any questions using data-driven insights and by representing the needs of the customers, Pros, and the business. Underpinning this, you must demonstrate that you are driven and passionate about our mission to “ make the law simple and affordable for all .” What you’ll need Product skills You have a knack for delivering high-quality technical products into the hands of customers that also meet the needs of your business stakeholders, resulting in the fulfillment of the company’s mission & objectives. You define and achieve your KPIs and targets by leveraging data-driven insights and consistent collaboration with customers, business teams, and experts to validate your decisions. You are an expert at defining and prioritising both functional and non-functional requirements that empower delivery teams to build API-enabled, extensible systems that scale with increased usage and internationalization. You can represent your ideas visually using simple user flows, wireframes, and presentations to create understanding and alignment with your customers and stakeholders. You are adept at agile product delivery, favoring conversations and collaboration over extensive processes. Y