RFP Strategy & Operations Analyst

ABOUT US At Sierra, we’re creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, London, Paris, Madrid, Munich, Singapore, Japan, and Sydney. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. WHAT YOU’LL DO Sierra closes large, complex enterprise deals, and RFPs are an increasingly critical part of that process. This role is the operational backbone of Sierra's RFP response function, owning day-to-day execution with an emphasis on accuracy, speed, and quality. - Own Sierra’s RFP response: Triage incoming RFP requests, coordinate with internal stakeholders, and deliver accurate, polished responses back to sales on time - Drive cross-functional coordination: Partner with subject-matter experts (SMEs) in Security, Legal, and Product to get the right answers fast, managing competing stakeholder priorities without losing momentum or quality - Own the content infrastructure: Maintain and continuously improve Sierra's RFP knowledge base, identifying gaps, working with SMEs to close them, and raising the quality bar on every response - Build toward automation: Implement and iterate on AI tooling and workflow automation to reduce manual work and increase consistency across the response process - Support Sales in high-stakes evaluations: Help AEs navigate complex RFP requirements, flag patterns and themes in prospect questions that inform how Sales positions Sierra, and ensure every response puts Sierra's best foot forward WHAT YOU’LL BRING - 2-3 years of experience at a high-growth technology company in product operations, revenue operations, legal operations, deal desk, solutions engineering, or investment banking - Exceptional attention to detail and the ability to manage multiple competing priorities simultaneously without losing quality - Strong written communication skills - you can translate complex, technical information into clear and accurate language quickly - Proven ability to sustain high output and high quality simultaneously - you don’t cut corners when the workload spikes - A track record of improving the processes you inherit, not just running them - Genuine enthusiasm for applying AI and automation tools to make repetitive work faster and better EVEN BETTER… - Prior experience with RFP or proposal platforms (Conveyor, Loopio, or Responsive) - Exposure to enterprise security or compliance questionnaires (SOC 2, ISO 27001, GDPR, etc.) - Experience in a sales-adjacent or customer trust function OUR VALUES - Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. - Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our custo