Developer Relations Engineer

ABOUT US At Sierra, we’re creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, London, Paris, Madrid, Munich, Singapore, Japan, and Sydney. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. WHAT YOU’LL DO - Write the playbook for onboarding and educating customers onto Sierra – both the Agent SDK and Agent Studio, our no-code platform. - Lead the creation and execution of developer training and enablement programs. - Build content that scales — including technical documentation, educational videos, onboarding paths, and sample repositories for SDK adoption. - Develop and deploy AI Agents as an Agent Software Engineer, building the knowledge to become a world-leading expert on agent development. - Work with our marketing teams to publish developer case studies and success stories to inspire and connect our growing technical community. WHAT YOU'LL BRING - Passion for helping customers across small and large enterprises learn to build exceptional AI Agents. - Degree in Computer Science or related field, or equivalent professional experience. - 4+ years of experience in hands-on software development of highly technical products or developer relations roles. - Excellent written and verbal communication skills and a desire to apply them in hands-on training sessions. - Desire, excitement, and enthusiasm for building an in-person, global community around developing AI Agents. - Strong technical skills and familiarity with modern software development — especially developer tooling, SDKs, and APIs. - Demonstrated experience in designing and executing technical training, certification, or community initiatives. EVEN BETTER... - Previous experience developing agents using open source tools like LangGraph or interacting with MCP servers. - Familiarity with agent platforms, developer communities, or early-stage developer product ecosystems. - Proficiency with TypeScript, and comfort with writing code in collaboration with agents like Claude, Codex or Cursor - Experience collaborating across product, engineering, and go-to-market teams to launch strategic initiatives. OUR VALUES - Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. - Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. - Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve. - Intensity