Product Manager, Agent Data Platform

ABOUT US At Sierra, we’re creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, London, Paris, Madrid, Munich, Singapore, Japan, and Sydney. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. WHAT YOU’LL DO - Bring Enterprise-grade AI Agents to the World: We're on a mission to revolutionize the way consumers & businesses interact by empowering every business to build a world-class AI agent that fully represents its identity and brand. Your work will make this a reality. - Solve for the Customer: We serve multiple stakeholders – People looking for help from our Agents, CX managers using our tools to monitor and improve the process, and Developers looking to build on and extend our platform. Each of these has a unique set of needs and product challenges. - Innovate: AI Agents represent a new frontier. Discovering new tools and processes for building agents will be among the defining characteristics of the next generation of companies. - Collaborate: Partner closely with engineering, design, leadership, and the entire company to define and build a seamless and cohesive experience. - Advise: Become trusted and strategic advisor to our customers, in partnership with our sales, go-to-market, and forward-deployed teams. - End-to-End Ownership: Lead the product through all stages from concept to excellent execution, in close collaboration with cross-functional partners. WHAT YOU’LL BRING - Proven Experience: Extensive experience in product, engineering or related field, with background leading products from ideation to launch. - Curiosity: Passion for deeply understanding user needs and finding the right solutions from first principles. Ability to operate in high ambiguity and build new, 0–1 bets. - Excellent Collaboration: Product is a team sport, and building great products means working closely with engineering, design, customers, leadership, and more to help bring ideas to life. - Excellent Communication: Strong verbal and written communication skills, with the ability to articulate complex problems, concepts and decisions to various stakeholders. - Strong Values Alignment: Embodies our values and culture. - Adaptability and Resilience: Comfort working in a fast-paced startup environment, able to adapt to changing priorities and handle ambiguity with grace. EVEN BETTER... - Experience designing for AI-driven products or conversational interfaces. - Experience working on enterprise and/or developer products, including SDKs, APIs, and technical tooling. - Experience with Typescript, React, and other programming languages. OUR VALUES - Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. - Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving ou