Global Benefits Manager

ABOUT US At Sierra, we’re creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, London, Paris, Madrid, Munich, Singapore, Japan, and Sydney. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. WHAT YOU'LL DO: - Design, implement, and manage Sierra’s global benefits programs including health plans, retirement, wellness, leave programs, and local statutory benefits ensuring they are competitive and compliant across all regions. - Partner cross-functionally with People, Finance, Legal, and global leaders to support benefits strategy, budget planning, M&A/due diligence needs, and new-country expansions. - Manage vendor relationships and brokers across the U.S., EMEA, and APAC to drive service excellence, cost efficiency, renewal strategy, and regulatory compliance. - Serve as a trusted advisor to employees, providing clear guidance on benefits, leaves, eligibility, and policy interpretation while ensuring a smooth, high-touch experience. - Build scalable systems, reporting, and documentation, using data and market insights to evaluate program effectiveness, anticipate global needs, and evolve offerings as Sierra grows. WHAT YOU'LL BRING: - 7+ years of experience in global benefits, total rewards, or related People functions, ideally in high-growth tech environments. - Deep knowledge of U.S. and international benefits, including health and welfare plans, pension/retirement schemes, statutory programs, and leave regulations across multiple regions. - Strong experience managing benefits vendors, brokers, and renewals, with an ability to negotiate, benchmark, and maintain cost-effective programs. - Excellent communication skills with the ability to explain complex benefits clearly, partner across executive and functional teams, and deliver an exceptional employee experience. - A systems thinker with strong project management skills, capable of balancing strategic planning with hands-on execution. EVEN BETTER... - Experience supporting global expansion and entity setup in new countries. - Familiarity with HRIS, ben-admin platforms, and payroll integrations. - CEBS, GBA, PHR, or similar benefits-related certification. OUR VALUES - Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. - Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. - Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously se