Business Operations

ABOUT US At Sierra, we’re creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, London, Paris, Madrid, Munich, Singapore, Japan, and Sydney. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. WHAT YOU’LL DO - Build and run Sierra's operating system, to drive visibility, accountability, and decision-making across the business, ensuring priorities flow clearly across the organization - Plan and perform: Own the goal-setting infrastructure and leadership cadences that keep Sierra aligned and moving, ensuring priorities are set clearly, communicated broadly, and acted on across the organization - See the business clearly: Design dashboards and scorecards that give leadership and functional teams real-time visibility into business performance, and build these into dedicated forums to discuss and decide - Operate AI-natively: Help Sierra lead by example in how a modern company runs, embedding AI into how we plan and operate across functions - Accelerate Sierra's growth into new markets: Lead the cross-functional work required to expand Sierra's presence into new segments and geographies, from operational and entity setup to ensuring product, marketing, and GTM readiness ahead of launch - Be a trusted thought partner to Sierra's business leaders: Embed alongside functional leads to help them tackle their toughest, most complex challenges, bringing first-principles thinking and structural clarity to high-stakes initiatives and driving them from problem definition to execution - Help build the foundations of Sierra’s business operations function: As a core member of a growing team, help define what world-class business operations looks like at Sierra — partnering closely with operational leadership to prioritize the right work, raise the bar on how we operate, and scale our impact across the business WHAT YOU’LL BRING - 4-7 years of experience in business operations or strategy, ideally combining on-the-ground operating experience at a high-growth technology company with 1-2 years of management consulting, investment banking, or VC/PE - Strong interpersonal skills and professional presence, with a demonstrated ability to earn trust quickly, build consensus across competing priorities, and manage through complex, multi-stakeholder environments to reach clear outcomes - Proven ability to structure and manage complex, cross-functional initiatives from scoping through execution, maintaining momentum and delivering outcomes in a fast-moving environment - Exceptional written and verbal communication skills, with the ability to flex across altitudes and contexts, from working group updates with cross-functional teams to executive-level communications and presentations - Strong critical thinking skills, a first-principles mindset, and sound business judgment, with a track record of bringing structure to ambiguity and driving to clear recommendations under uncertainty - Strong analytical skills and fluency with data, with the ability to work with metrics and data to inform strate