Office Manager, London

ABOUT US At Sierra, we’re creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, London, Paris, Madrid, Munich, Singapore, Japan, and Sydney. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. WHAT YOU'LL DO - Greet visitors and oversee the day-to-day functioning of the office. - Ensure the office environment is welcoming, clean, and organised by managing office supplies, equipment, and kitchen inventory. - Coordinate with building management for office maintenance and repairs. - Serve as main point of contact of workplace vendors including snacks, plants, catering, janitorial etc. - Owning workplace communication slack channels - Help the admin team organise company happy hours, in-office trainings, team lunches and celebratory events. - Hand out and track company merch for new hires. Send merch packages/gifts when necessary (new baby, partnership, thank you, etc.), executing new inventory orders when necessary. - Address any office-related issues promptly and effectively, fostering a positive work environment. - Partner with facilities and real estate team on office improvements. - Maintain a high level of confidentiality and discretion with all materials and information. WHAT YOU'LL BRING - 4-5 years of office management or similar experience. - Strong interpersonal and communication skills and the ability to build relationships with a wide variety of individuals. - A methodical, process-driven mentality that is focused on both accuracy and efficiency. Ability to multitask and meet deadlines with quality products. - Ability to build relationships, partnering effectively with cross-functional teams and external partners. - Excellent time management skills, willingness to quickly shift tasks and priorities, and the ability to anticipate the needs of others before they arise. - Ability to lift, move, and organise office supplies or equipment weighing up to 20 pounds as needed. - Even better... - Experience supporting and coordinating office moves, space planning, and layout changes. - Track record of developing workplace programs that enhance employee experience. OUR VALUES - Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. - Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. - Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve. - Int