Enterprise Customer Success Manager - London

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. ABOUT THE ROLE - Reporting to the Customer Success Team Lead - you are energetic, driven, and care deeply about the success of our customers - As a Customer Success Manager, you will drive Synthesia’s future growth by building relationships with clients and turning them into happy users - You will be helping educate clients on a totally new way to create video content, and work very closely with sales to create a cohesive onboarding experience for new users - You are capable of engaging in business-level and technical conversations at multiple levels of the organisation, including the C-suite - Ideal for an individual who wants to expand their career with a fast-growing software company ABOUT YOU... - Customer-facing experience in Customer Success Management / Client Service / Account Management / Technical Account Management / Implementation or similar ideally in B2B SaaS - Experience in managing a Book of Business along with KPIs - A track record in managing risk, forecasting, and identifying growth opportunities - Establishing a trusted advisor relationship with our clients, driving value from Synthesia products and services - Successfully onboarding new clients and building key relationships in the first critical months and beyond - Coordinating and leading regular client check-ins with clear outcomes on client health and opportunities with senior stakeholder attendance - Light video editing using the Synthesia platform - Retention and growth of our enterprise clients - Ensuring ROI and value is understood by clients, proactively looking for risks and opportunities - You are based in London and can be in the office 3 days a week. At Synthesia we expect everyone to... - Put the Customer First - Own it & Go Direct - Be Fast & Experimental - Make the Journey Fun You can read more about this in this public Notion page https://synthesia.notion.site/How-we-work-at-Synthesia-f794caa72f8446efb6be22b551ce0fa2 THE GOOD STUFF... In addition to being a part of a great team, working in a fun and innovative environment, we offer... - A competitive salary + stock options in our fast-growing Series E start-up. - Paid parental leave entitling primary caregivers to 16 weeks of full pay, and secondary 5 weeks of full pay - 25 days of annual leave + public holidays in the country where you are based. - Cycle to work scheme (London). - Regular socials. - Private Medical Insurance (Medical History Disregarded basis) including mental health support, dental & vision, cashback and gym discounts. (UK) - A generous referral scheme. - Pension contribution/salary sacrifice. - Work from home set up. - A huge opportunity for career growth as you’ll help shape a market-defining product.