Principal Product Manager - Technical

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. We are seeking a highly skilled Technical Product Manager to join our Cloud Native Infrastructure team. The ideal candidate will possess a s trong technical background in AWS infrastructure, Software-Defined Networking (SDN), and advanced security solutions, and has experience building out infrastructure and platforms in multiple cloud regions. In this role, you will drive the development and execution of our Cloud Native Infrastructure, ensuring a robust secure cloud platform that is crucial for building and managing cloud native applications and infrastructure. This is a hybrid role requiring in-office presence two days per week in our Dublin city center location. A day in the life (Responsibilities) Product Strategy: Develop and execute the product strategy for our Cloud Native infrastructure, aligned with the overall company vision and customer needs. Requirements Gathering: Collaborate with internal and external stakeholders to gather and prioritize product requirements, ensuring alignment with market trends and customer feedback. Roadmap Development: Create and maintain a product roadmap that outlines the short-term and long-term strategy for the Cloud Platform. Product Delivery: Oversee the end-to-end product development lifecycle, from concept to launch, ensuring timely and successful delivery. Customer Engagement: Build and maintain strong relationships with internal customers and external partners Cross-functional Collaboration: Work closely with security and compliance teams and our R&D teams to ensure the success of the platform. Work closely with acquisition companies to ensure successful integration to the Toast platform. Accelerate Infrastructure Delivery: Drive adoption of AI-assisted tooling to enhance infrastructure development workflows, including infrastructure-as-code authoring, review, and operational automation. What you'll need to thrive (Requirements) Product Management Experience: 3+ years of experience in technical product management, preferably in a SaaS company, plus 5+ years of experience in a technical role Demonstrated track record of successfully launching and managing products. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Technical Expertise: Proven experience with AWS infrastructure Deep understanding of Software-Defined Networking (SDN) principles and technologies. Strong knowledge of Cloud Security best practices and technologies. Experience building out foundational infrastructure in a SaaS environment Experience in designing, implementing, and maintaining enterprise-level DNS and IPAM solutions, with a focus on automation and security. Experience applying AI-assisted tools (e.g., Claude code, Cursor, GitHub Copilot etc) to infrastructure engineering workflows, particularly in IaC development, debugging, and documentation. What will help you stand out (Nonessential Skills/Nice to Haves) Kubernetes experience an advantage Bachelor's degree in Computer Science, Engineering, or a related field. AWS certifications are a plus. #LI-HYBRID #BI-Hybrid AI at Toast At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture. Our Total Rewards Philosophy We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total reward