Principal Product Manager, POS Ordering

About Toast: Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. Are you bready* for a change? (Team Info) The POS Ordering team owns the most foundational product in Toast's portfolio: the ordering experience that runs in every Toast restaurant, every single day. When a server takes a table's order, when a cashier rings up a guest, when a kitchen gets a ticket — POS Ordering is what makes it happen. Across millions of interactions daily, this product has to be fast, reliable, and intuitive under real restaurant pressure. But "critical" doesn't mean "static." POS Ordering is also one of the highest-leverage surfaces for driving innovation at Toast. There's meaningful opportunity to deepen workflow capabilities for complex enterprise operators, build more tailored experiences for distinct cuisines and restaurant sub-segments, and connect with the AI-powered capabilities being explored across the organization. This role sits at the center of all of it: keeping a mission-critical domain healthy while actively shaping where it goes next. This is a high-ownership, high-visibility role that requires equal parts operational rigor and strategic ambition. You'll be the person who knows this domain more deeply than anyone — and who brings the team, the partners, and the customers along for what's next. About this roll* (Responsibilities) Own the end-to-end POS Ordering product strategy — maintaining the reliability and performance of a product that millions of restaurant workers depend on daily, while identifying and driving the next meaningful bets that differentiate Toast's ordering experience. Define what "healthy" looks like across quality, performance, and operational metrics, and build the systems to stay ahead of issues before they become customer problems. Drive innovation in the ordering workflow: identify the highest-leverage opportunities to improve speed, flexibility, and intelligence in how restaurants take orders — including how workflows, needs, and patterns differ meaningfully across cuisines and restaurant sub-segments — and use that lens to identify where a more tailored approach unlocks meaningfully better outcomes for operators and guests. Develop and maintain a clear point of view on the role AI plays in POS Ordering — staying closely connected to AI exploration happening across Toast, identifying where emerging capabilities apply to this domain, and ensuring the roadmap reflects the right bets at the right time. Work directly with restaurant operators — from independent owners to large enterprise groups — to deeply understand how ordering workflows actually run under real-world pressure, and translate those insights into product decisions that scale across the whole market. Navigate a high-traffic domain: POS Ordering is a surface that many R&D teams want to build in and contribute to. This role is the expert and the connective tissue — providing guidance on what belongs here and why, helping partner teams understand the domain deeply, and connecting the dots across workstreams so the ordering experience stays coherent and intentional as it evolves. Do you have the right ingredients*? (Qualifications) Proven experience owning a complex, operationally critical product at scale — you understand what it means to be responsible for something that can't go down, while still driving meaningful forward progress and making tough calls about what gets prioritized now versus later. Ability to think in segments: you understand that "restaurants" is not a monolith, and you can identify where sub-segment or cuisine-specific needs warrant differentiated product investments — and where a platform approach serves everyone better. Curiosity and a point of view on AI — not necessarily leading an AI roadmap, but specific, grounded thinking about where intelligence and automation create real value in operational workflows