Product Manager - CCaaS Services

About Us UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. We infuse AI across every aspect of your customer journey and contact center operations, to drive automation and efficiency. UJET's AI solutions empower agents, optimize customer journeys, and transform contact center operations for elevated experiences and actionable insights. Built on a cloud-native architecture with a unique CRM-first approach, UJET ensures unmatched security, scalability, and prioritized data insights (without storing PII). Designed for effortless use, UJET partners with businesses to deliver exceptional interactions, smarter decision-making, and accelerated growth in the AI-driven world. Learn more at www.ujet.cx . Opportunity UJET is seeking a Product Manager to drive the direction of our products and services by collaborating closely with Customer Service Managers, UX Designers, Engineers, Data Science team, QA and other Product Managers. The Product Manager will play an integral role in building the product vision with our customer’s needs in mind. This role will have critical responsibilities in defining, managing and shipping high quality new products and features with industry best user experience. The Product Team works closely with diverse, cross-functional teams and is exposed to product applications for a variety of market verticals. Responsibilities Evolve feature concepts into detailed product requirements and specifications, through in depth product ideation, market research, feature evaluation, use case and target audience definition, goal and scope definition Work closely with stakeholders, user experience, engineering leads and other product managers to refine project scope, requirement details and prepare cross functional team to new projects Manage requirements and collaborating with design, engineering, quality assurance and go-to-market teams to ship new features, enhancements, and products Act as the key authority and point of contact for project development concepts, business strategy and business models. Manage multiple projects from concept to release; ensuring product requirements are well defined and understood by the entire project team, holding scrum meetings and ensuring the project fulfills defined specifications and goals. Study and evaluate assigned area of UJET’s product features, from actual use by primary user groups, prospect and customer feedback, and working with Customer Service to recommending new features or enhancements Compile, analyze, and interpret quantitative and qualitative customer feedback and market research data, evaluating product fit, proposing and defining new feature enhancements Extract problem definitions, models, and constraints to help UJET build better products while dealing with ambiguous problems, limited resources and timelines Present and review new features within company, with Marketing and Sales teams and customers Create and update product documentation ranging from data dictionary, product overviews, to detailed user guides Perform post launch feature user testing with end users and compile responses into a summary report highlighting areas of success and more importantly improvement opportunities Requirements 3+ years of product management experience Minimum of 1 year of experience developing new and evolving features for SaaS platforms. Solid agile and iterative software product development experience. Experience successfully managing complex web and mobile app projects from inception to launch. Demonstrated ability to define new concepts and features and take these from inception to launch for customers Track record of leading cross-functional teams to successfully launch commercial products. Strong analytical, problem-solving and organizational skills. Strong leadership and interpersonal skills Excellent oral and wr