IT Ops Engineer

About Vercel: Vercel is the agentic infrastructure company. We free people and agents to ship what’s next. For more than a decade, Vercel has shaped how the web is built. As the team behind Next.js, v0, and AI SDK, we create products that help builders move from idea to production with speed, security, and exceptional developer experience. Now, software is entering a new era, and the next generation of products will not just be used by people. They will be built, extended, and operated by agents. We are building the platform for that future, trusted by companies like OpenAI, PayPal, Ramp, Supreme, and millions of developers worldwide . Whether you’re building our products, supporting our customers, growing our community, or shaping our story, you’ll help define what comes next. About the Role: This role is onsite in our SF location (5x a week) to effectively collaborate with our team and support our office's IT needs. Vercel is growing quickly, and so is the demand on our IT team. We’re looking for an IT Operations Engineer to help support and scale the day-to-day technology experience for our San Francisco office. You’ll be the go-to person for IT support, troubleshooting hardware, software, networking, AV, onboarding, and access-related issues while helping ensure employees can do their best work. Beyond day-to-day support, you’ll contribute to broader IT initiatives and operational improvements that impact both local and global teams. We’re looking for someone who thrives in fast-paced environments, takes ownership, enjoys solving problems, and is excited to help build scalable IT experiences as the company grows. AI fluency is a core expectation at Vercel. We expect AI tools to be part of your daily workflow, whether that’s automating tasks, writing scripts, drafting documentation, troubleshooting issues, or improving operational efficiency. What You Will Do: Serve as the first point of contact for in-office and remote staff on all IT-related issues. Troubleshoot and resolve hardware, software, and network problems, ensuring minimal downtime and a great employee experience. Actively use AI tools to triage requests, draft documentation, write scripts, and find solutions faster. We expect AI to be a regular part of how you work, not an occasional experiment. Utilize IT ticketing systems to manage and prioritize help-desk requests, keeping response times tight and communication clear. Help with the creation, management, and support of user accounts and access controls, ensuring employees have the resources and permissions they need to do their jobs. Support in-office AV and conference room technology, including event support for team gatherings and all-hands meetings. Collaborate with other IT team members on projects ranging from new technology rollouts to process improvements. Partner with our Onboarding team to procure equipment, set up accounts, and deliver a smooth experience for new hires. Develop and maintain clear documentation for IT systems, processes, and common issues. Work cross-functionally with teams like Workplace Services and People to support company-wide initiatives and keep the office running well. About You: Experienced IT Professional: You have at least 2+ years of experience in IT support or a related field, with a solid foundation in troubleshooting hardware, software, AV, and network issues. Experience in a startup or tech environment is a plus. AI-Native Worker: You actively use AI tools as a core part of how you work, not just occasionally. You reach for them to move faster, automate repetitive tasks, write scripts, draft docs, and solve problems more effectively. Tech-Savvy Problem Solver: You have a strong understanding of macOS environments, networking, and security, and you're known for diagnosing and resolving technical issues quickly and thoroughly. Effective Communicator: You can explain complex technical issues in plain language and work collaboratively across teams and departments with ease