Commercial Operation Manager

About Payoneer Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories. By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence. About Payoneer Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers and partners in over 190 markets. By taking the complexity out of financial workflows — including global payments, compliance, multi-currency and workforce management, working capital and business intelligence — we give businesses the tools they need to work efficiently worldwide and grow with confidence. Role summary Location: India, Payoneer office Hybrid Full-time We’re looking for a Commercial Operations Manager, Retention & Expansion to help scale one of Payoneer’s strategic commercial motions for existing managed customers. This role will sit within the Commercial / Pricing Operations team and will own the operational flow behind customer commercial commitments, pricing updates, renewals, terminations and governance. The role will work closely with Retention teams, including CSMs, AEMs and team leads, as well as Salesforce, Configuration, Finance and other cross-functional partners. This is a hands-on role for someone who can bring structure to an evolving process, manage details end to end, use data to identify gaps and insights, and help turn the motion into a scalable operating model. What you’ll do Own the day-to-day operational flow for customer commercial commitments, from setup through renewal, termination and pricing updates. Partner with Retention teams, including CSMs, AEMs and team leads, to support execution, edge cases, process guidance and ongoing operational needs. Collect, validate and track customer details, commercial terms, committed volumes, renewal dates, pricing actions and required follow-ups. Manage monthly performance reviews against customer commitments, identify gaps, risks and trends, and recommend corrective actions. Enforce policy when customer commitments are not met, including customer notice processes, pricing updates and internal coordination. Support lifecycle-related pricing updates, including renewals, terminations and commercial governance decisions. Help design and document clear operating processes, including approvals, ownership, handoffs, exception handling and escalation paths. Work with Salesforce, Configuration and other teams to define required fields, reports, process improvements and future automation needs. Use data to monitor customer performance, adoption, revenue impact, retention, renewals and operational gaps. Document recurring issues and manual steps to improve execution and prepare for automation over time. Who you are 4 - 6 years of experience in Commercial Operations, Revenue Operations, Sales Operations, Customer Operations, Pricing Operations, Deal Desk, Business Operations or a similar role. Experience in a high-tech, FinTech, SaaS, payments, financial services or B2B company, with preference for candidates from a fast-paced tech environment. Strong operational experience managing end-to-end processes with multiple stakeholders, dependencies, approvals and follow-ups. Experience working closely with customer-facing teams such as CSMs, Account Managers, AEMs, Sales or Retention teams. Strong an