Customer Experience Manager- WFM (APAC)

About Payoneer Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories. By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence. About the Skuad Acquisition Back in August 2024, Payoneer acquired Skuad. Skuad's expertise helps businesses in over 160 countries navigate complex challenges such as international payroll, remote onboarding, and regulatory compliance. This acquisition reinforces Payoneer's mission and solidifies Skuad's role as a trusted partner for global workforce management (WFM). This role will be part of our WFM business unit. Role Summary Embark on a journey to redefine B2B customer delight! We’re on the lookout for passionate individuals as Customer Champions who will orchestrate a symphony of satisfaction, turning each client interaction into a masterpiece of excellence. If you’re excited about crafting unforgettable experiences, let’s drive the future of customer enchantment together! Location – Gurugram-India Work from office Full time What you’ll do - Customer Rhapsody: Be the maestro of B2B relationships, creating harmonious connections with clients Conduct a symphony of onboarding, ensuring clients dance into success seamlessly Riff with Resolutions: Play a key role in resolving customer challenges, turning discord into delightful resolutions Strum preventative chords, keeping issues at bay and maintaining a sweet serenade of satisfaction Choreograph Growth: Partner with the sales team to choreograph growth strategies and pirouette toward client expansion Dance through account management, ensuring clients waltz through our offerings with grace Feedback Jazz: Jazz up our improvement initiatives by collecting and riffing on customer feedback Collaborate with the band (cross-functional teams) to compose a symphony of continuous improvement Product Adoption Symphony: Lead the orchestra in ensuring seamless product adoption, helping clients hit the right notes with our offerings Fine-tune strategies to ensure customers groove effortlessly with our product lineup Who you are – Hustler Spirit- Non Negotiable! A passion for customer satisfaction and excellence MBA in Business, Marketing, or a groove-worthy field Strong communication and interpersonal skills Problem-solving groove with a customer-centric mindset Familiarity with CRM software, the notes of customer support tools, and the melody of customer satisfaction The Payoneer Ways of Working Act as our customer’s partner on the inside Learning what they need and creating what will help them go further. Do it. Own it. Being fearlessly accountable in everything we do. Continuously improve Always striving for a higher standard than our last. Build each other up Helping each other grow, as professionals and people. If this sounds like a business, a community, and a mission you want to be part of, apply today. We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.