Fraud Investigator - Customer Protection

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team + role We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. The Fraud Investigator is responsible for reviewing fraud alerts, determining fraud or no fraud utilizing tools and investigative skills, and helping identify emerging fraud trends through data analysis. This role is based in our Denver, CO office, with in-person attendance expected at least 3 days per week. At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams. Applications for this role will be accepted through 6/30/2026. Please connect with your recruiter for more information about this role’s application window. What you’ll do Conduct in-depth investigations on accounts flagged for fraud, across a range of payment vehicles, including cryptocurrency Place outbound calls to customers to discuss account activity, using strategic interview techniques and conversational analysis Apply critical thinking and pattern detection to proactively identify emerging fraud Document the rationale and determination for each alert and refer cases to other teams when necessary What you bring 2+ years experience in fraud investigations, including in-depth knowledge of various fraud activities such as Account Takeovers, Identity Theft, and Money Movement Fraud, among others; or equivalent experience related to fraud investigations. Ability to proactively identify problems and develop solutions (thinking outside-the-box) Ability to operate in a fast-paced environment Good written and verbal communication skills, analytical ability, and keen attention to detail Strong interpersonal skills and experience working with cross-functional teams, such as product, engineering, legal, compliance, vendor partners, or financial crimes What we offer Challenging, high-impact work to grow your career. Performance-driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching. Best-in-class benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents. Lifestyle wallet — a highly flexible benefits spending account for wellness, learning, and more. Employer-paid life & disability insurance, fertility benefits, and mental health benefits. Time off to recharge including company holidays, paid time off, sick time, parental leave, and more! Exceptional office experience with catered meals, events, and comfortable workspaces. In addition to the base pay range listed below, this role is also eligible for bonus opportunities + benefits. Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected base pay range for this role is based on the location where the work will be performed and is aligned to one of 3 compensation zones. For other locations not listed, compensation can be discussed with your recruiter during the interview process. Base Pay Range: Zone 1 (Menlo Park, CA; New York, NY; Bellevue, WA; Washington, DC) $31 — $37 USD Zone 2 (Denver, CO; Westlake, TX; Chicago, IL)