Software Engineer (L2)

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as Twilio’s next Software Engineer (L2) About the job We are looking for a talented Software Engineer to join our Messaging team. We are searching for engineers that take pride in delivering quality products and are enthusiastic about technology and strive for the opportunity to learn and share their knowledge. You’ll help us build and scale systems that support the core Messaging and Media functionalities in a rapidly evolving market and to provide a trusted experience to our customers. In this role, you will play a crucial part in designing, building, and optimizing our platform to support a wide range of messaging use-cases. You will work closely with cross-functional teams to understand business requirements, design and implement reliable, scalable solutions for our Messaging Platform. About You: Will bring your unique set of diverse experiences and background to our team in an open and collaborative manner so that we can all expand and grow faster. Have a desire to leverage your expertise but also dive into lesser known areas of technology, architecture, or whatever is needed to solve engineering day-to-day challenges. Have an open and honest communication style that always puts the customer first “Will the customer be delighted with this?”. Are comfortable dealing with ambiguity and a shifting landscape. Are curious, willing to learn, share and improve. You have a strong sense of ownership and accountability for the product you are delivering. Responsibilities In this role, you’ll: Design and build large-scale distributed messaging and media systems with a focus on reliability, availability, scalability and performance. Work closely with stakeholders and product teams to gather business requirements and translate them into effective technical solutions. Own your code end-to-end from development to deployment and provide operational support through on-call rotations. Take ownership of troubleshooting and resolving operational issues, with opportunities to enhance existing troubleshooting processes and tools. Participate in the refinement of the team's ticket backlog, estimating work and follow Agile ceremonies. Mentor early in career engineers and contribute to a culture of continuous learning and improvement. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: Bachelor’s Degree in CS or related field or equivalent working experience. 3+ years of related software development experience shipping multiple products / services. Proficiency in one or more programming languages including Java, Scala, C, C++ and advanced concepts like asynchronous programming, multi-threading etc. Experience in AWS cloud solutions, Kubernetes/EKS, CI/CD pipelines like Buildkite & containerization frameworks like Docker. Experience with asynchronous communication patterns like Kafka, SQS, RabbitMQ etc Experience with relational an