Director of North America, Pre-Sales Platform Specialists

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as Twilio’s next Director of North America, Pre-Sales Platform Specialists. About the job This position is needed to lead, coach, and empower the North America Product Specialists team in shaping and executing Twilio’s go-to-market strategy. As a key member of the global leadership group, you will provide strategic direction and operational support for the largest team in the department. This is a high-impact, visible opportunity to mentor emerging leaders, drive product alignment across teams, and ensure strong leadership presence in the region during a pivotal growth phase at Twilio. Responsibilities In this role, you’ll: Lead and develop a team of managers, fostering growth and high performance across North America Product Specialists. Mentor, support, and challenge managers to create and execute innovative solutions. Cultivate cross-functional partnerships to align on go-to-market strategy and product priorities. Represent North America Product Specialists in executive forums, acting as a key advisor to the global head. Ensure operational stability, trust, and continuity for front-line management during periods of growth and change. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: 10+ years of experience, including people management within a technology or SaaS environment. Experience as a second-line leader (managing managers) within a technology presales/post-sales or product specialist team. Demonstrated experience mentoring and developing leaders at multiple organizational levels. Exceptional executive communication and presentation skills. Strong collaboration skills and experience navigating matrixed, cross-functional environments. Expertise in product strategy, go-to-market planning, and solution architecture. Proven ability to drive business results in a fast-paced, growth-focused setting. Organizational and program management skills. Desired: Experience supporting large regional teams within a global environment. Familiarity with cloud computing, sales enablement, or value engineering. Track record of building trust and supporting leaders through growth and transitions. Location This role will be remote, but is not eligible to be hired in CT, NJ, NY, WA, PA or the surrounding areas of San Francisco, CA, Oakland, CA, or San Jose, CA Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 20% travel is anticipated to help you connect in-person in a meaningful way. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnes