Salesforce Technical Administrator

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as Twilio’s next Salesforce Tech Administrator About the job We are actively recruiting for this role to fill an existing vacancy. This position is needed for someone with a solid understanding of the Salesforce.com platform looking to take the next step in their career and get more exposure into the operational processes that drive systems designs. Responsibilities As a Salesforce Administrator in our GTM Automation team, you will get to know our unique business processes and how to build and maintain the systems that power them. In this role, you will be responsible for improving our Salesforce.com platform and ensuring data excellence across the organization. You will be challenged to think creatively about how to reshape existing processes to become more efficient and your work will be integral to supporting impactful programs managed by the team to contribute to the success of the sales team and support Twilio’s fast growth. Assist project managers and product Owners in various work streams on Salesforce.com Data management in Salesforce.com and other business systems, including auditing and resolving data integrity at a large scale. Collaborate with CPQ and Opportunity Life Cycle Management teams to uncover process gaps and develop elegant solutions Work with Opportunity Life Cycle Management/CPQ value streams to deliver the strategic projects Understand and fix existing system problems on a daily basis Recommend and implement process automation and best practices for CPQ and OLM efficiency. Continually evaluate and identify gaps in our existing codebase to develop solutions for increased extensibility. Build dashboards and reports to monitor KPIs across the revenue funnel and support strategic decision-making Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: 2-4 years of experience with Salesforce.com implementation (design, configuration, deployment, lightning flows) Must have Conga CPQ or Salesforce CPQ administration experience like Product configuration, PLI creation , Attribute creation, CR creation, etc., Must have hands on experience building Flow, SOQL, and advanced declarative automation Solid understanding of Salesforce data model, sharing rules, and security architecture. Demonstrated ability to understand business needs and translate requirements into technical solutions Salesforce Administrator certification (ADM-201) required Strong presentation, communication, and facilitation skills Comprehensive experience on debugging and troubleshooting in Salesforce Strong organizational and business analysis skills; detail-oriented and able to work independently, manage and develop smaller scale projects. Knowledge on Salesforce.com configuration best practices Desired: 1+ year of experience designing or developing on Salesforce (Apex) Conga/ SFDC CPQ specialist Certification ​​Salesforce Certified