Senior Business System Analyst, Salesforce

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as our next Senior Business Systems Analyst, Top of Funnel About the job This position is needed to build extraordinary tools and solutions for our rapidly growing Go-To-Market teams. The GTM Systems Operations is crucial for the success and scalability of our Go-to-Market efforts. We are the drivers of the system, process, and data improvements that unlock new possibilities across the Sales, Revenue Operations and GTM organization. The Sr. BSA, Top of Funnel, will work within the Sales Automation team to support, build and maintain solutions for the Top of the Funnel value stream. Responsibilities In this role, you’ll: Collaborate with product owners, builders, and program managers to architect and manage solutions within Salesforce as well as adjacent technologies Develop and maintain a holistic view of CRM-based processes and user personas to ensure your projects are compatible with upstream and downstream systems and processes In partnership with the product owner and Technical Lead, Own projects end to end to improve the way our Go-To-Market and internal teams leverage Salesforce, Salesloft, DataCloud and ETL tools. Translate business requirements into technical solutions and balance project timelines from a diverse group of stakeholders with varying priorities and levels of technical acumen. Engage in requirement gathering and stakeholder management for the prioritized work. Partner with 3rd party vendors to implement new out of the box features and design custom solutions. Qualifications Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: 4-8 years of experience with Salesforce implementation, Support and Maintenance. Must have experience with Salesforce admin work and Sales Cloud / CTA management Demonstrated ability to understand business needs and translate user requirements into system requirements Salesforce Admin Certification Advanced knowledge of and experience with Salesforce Flow Strong presentation, communication, and facilitation skills Demonstrated ability to translate complex technical architecture into digestible information for varying levels of experience and detail Experience collaborating with a global team Desired: Salesforce Platform App Builder or Salesforce Developer 1 Certifications Experience designing and building in Salesforce for a large user base (2000+) Prior technical consulting experience Analytics, SOQL and SQL experience Experience partnering with third-party tool vendors and collaborating on feature implementation Location This role will be remote and based in Ontario, British Columbia or Alberta, Canada. Travel We prioritize connection and opportunities to build relationships with our cu