Payroll Analyst II

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as our next fully remote Payroll Analyst II in Mexico! About the job Twilio is looking for a talented and results driven person who is passionate about US Payroll and who lives the Twilio Magic . They also have outstanding communication skills, both written and verbal, and the ability to advocate for a position while maintaining a collaborative, and open-minded approach. Someone who is a champion of streamlining processes and sees projects through to completion. We are looking for someone who enjoys and thrives in a fast-paced environment, has zealous attention to detail, good judgment, and is dedicated to providing excellent customer service. Responsibilities In this role, you’ll: Support multi-state US biweekly payroll processing using Workday. Serve as back up support for Americas payroll processing. Knowledge of federal, state and local legislation related to payroll and garnishments. Follow standard processes and controls to ensure continuous compliance. Effectively collaborate with the other US Payroll team members to complete biweekly audits ensuring all transactions are processed and reported timely and accurately. Monitor the report of inactive employees on a daily basis to process off cycles as necessary, ensuring compliance with state final pay requirements. Maintain relationships with key stakeholders and provide support and input when required. Deliver excellent employee experience in relation to ServiceNow queries within established SLAs. Understand employment tax requirements relating to compensation and benefits. Help maintain documentation of all payroll SOPs ensuring consistent and accurate processes. Assist with annual preparation of W2s. Adhere to all legal and internal deadlines. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: 3+ years of experience processing payroll for the US. Previous Workday Payroll processing experience. Knowledge of payroll processes, statutory laws, and Fair Labor Standards Act. Discipline and ability to meet tight deadlines, and prioritize competing workloads. Very strong analytical and problem-solving skills while keeping customer experience top of mind. Strong verbal and written communication skills in English (Advanced or Bilingual). Desired: CPP or FPC Certification preferred. Experience processing payroll for Canada, Mexico or Colombia is a plus. Previous Equity Processing experience preferred. Location This role will be remote, and based in Mexico City. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much mo