Strategic Account Executive 4

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as Twilio’s next Strategic Account Executive 4 for our Retail Vertical! About the job This position is needed to lead relationships with our enterprise Communications platform customers who consume our messaging, voice and email services. You will be directly responsible for protecting and growing Twilio’s communications business across your assigned customers. As a Strategic Account Executive, you will drive highly analytical and consultative sales cycles with customers that are running large scale, global, competitively sourced, compliance-heavy, use case-specific businesses. This role is highly cross functional, and your success will depend on building deep partnerships across product management, finance, support, and operations. Responsibilities In this role, you’ll: Manage and expand some of our most important Retail customer accounts. Develop, drive, and execute account strategy to consistently deliver strong revenue, gross margin, and gross profit results. Partner closely with other Twilio teams to identify new revenue opportunities within your Retail account portfolio. Serve on a cross-functional account team with representatives from product, finance, support, and services teams. Run a disciplined forecast, consistently achieve goals, and present guidance to executive management. Run highly consultative sales cycles with our largest customers with a focus on deep discovery, listening to customer needs and being an effective champion for their point of view in the organization. Generate and maintain an accurate sales pipeline and forecast utilizing our CRM, Salesforce. Establish yourself as a trusted subject matter expert and share industry updates and changes with the GTM sales organization. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: Possess a total of 5 years of sales experience, with a minimum of 1 years dedicated to major account or strategic sales. Demonstrate expertise in managing or leading quantitative, highly analytical products and solutions for customers. Accountable for relationship management, cross sells, upsells and solutions consulting. Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships. Analytical account development strategy based on using data to find opportunities and prove value. Demonstrated track record of managing business forecasts and financial models. Entrepreneurial mindset with appetite to define process and build programs. Record of delivering revenue and gross profit results, especially for large-scale and enterprise customers. Excellent verbal and written communication skills. Bachelor’s Degree or equivalent years of experience. Desired: Deep experience dealing with telecom companies, including CPAAS, SMS aggregators, carriers, or global communications platforms. Deep experie