Strategic Account Executive 4 - Twilio.org

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as Twilio’s next Strategic Account Executive - Twilio.org. About the job This position is needed to help Twilio.org develop important relationships and opportunities with the most influential nonprofits and social enterprises in the world. This person will help refine Twilio.org's overall customer acquisition and growth strategy working closely with the sales and finance teams. This individual will build key relationships with identified influential organizations that include negotiating, executing and managing the customer relationships. Twilio.org invests resources in supporting nonprofits and social enterprises to use communications to tackle some of the world’s biggest problems. You have the rare combination of sales or consulting experience in the non-profit or healthcare space, business acumen and technical savvy, and are looking to make a difference in the world by utilizing those skills to empower Twilions to successfully work with , and other organizations, to drive good in the world with Twilio products and are looking to build your career where these skills can intersect and grow! This is no ordinary sales role, this is the chance to use your passion to do good in the world! Responsibilities In this role, you’ll: Own and grow a portfolio of strategic non profit and healthcare accounts with accountability for net-new bookings, expansion, and long-term revenue growth. Develop deep, trust-based relationships with executive stakeholders and key decision-makers by understanding each organization’s mission, funding model, priorities, and technology ecosystem. Create and execute multi-year strategic account plans that align Twilio.org solutions to customer outcomes, social impact goals, and digital transformation initiatives. Identify, qualify, and close new opportunities while also driving expansion within existing accounts through cross-sell, upsell, and programmatic growth plays. Act as a trusted advisor to customers by mapping Twilio capabilities to real-world impact use cases (e.g., citizen engagement, crisis response, access to services, fundraising, and community outreach). Leverage your non-profit and healthcare vertical expertise to design scalable engagement models that amplify reach and measurable outcomes. Partner with Twilio’s ecosystem (resellers, SIs, and nonprofit networks) to unlock co-sell motions, funding pathways, and broader market access. Maintain a healthy, forward-looking pipeline that balances near-term wins with long-term strategic opportunities. Deliver accurate forecasting and pipeline visibility using Salesforce and established sales rigor. Collaborate cross-functionally with product, solutions engineering, finance, legal, and marketing to build compelling business cases and accelerate deal execution. Continuously refine territory and account strategies based on market trends, funding cycles, policy changes, and customer feedback. Serve as a voice of the customer internally, influencing Twilio.org programs, offerings, and GTM strategy Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to a