Counsel, Policy Manager

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as Twilio’s next Councel, Policy Manager About the job This position is needed to enable Twilio’s Government, Policy and Regulatory Affairs Team in APJ to manage the increasing regulatory work and to support the businesses’ aims in the region. You are the right person for the role if you like the challenge of supporting a fast growing company that is innovating in the world of communications and technology. You will support Twilio in understanding and fulfilling its telecommunications regulatory compliance obligations in various countries within the APJ region. The ideal candidate for this role is someone who not only understands the regulatory landscape but also understands the practical obstacles of implementing compliance in a complex technological ecosystem, has experience working cross-functionally to overcome those obstacles, and enjoys the challenge of it all. Responsibilities In this role, you’ll: Own and drive regulatory advisory workstreams, providing strategic guidance on how evolving laws impact Twilio’s products, services, marketing initiatives, and customer communications. Partner closely with Product, Engineering, Commercial, and Go-To-Market teams to assess risk, shape compliant approaches, and help teams ship with confidence. Lead proactive regulatory projects, identifying upcoming reforms, planning for change, and helping the business prepare for new requirements with clear, actionable plans. Provide support across additional practice areas as needed, including cyber and privacy workstreams, and reviewing, drafting, and supporting a broad range of regional priorities. Deliver advice in a way that is concise and usable for non-legal stakeholders, helping leaders understand the practical “what to do next” rather than receiving long-form memos. Instruct and manage external counsel when required, including scoping work, managing timelines, and supporting budget discipline. Help improve how the legal function scales, contributing to templates, self-serve guidance, managing administration and process improvements, and leveling up legal operations to create leverage for the team. Build strong internal relationships and become a trusted business partner who can influence, persuade, and align stakeholders on sound, pragmatic legal outcomes. Proactively monitor regulatory developments and maintain accurate updates in internal systems like Airtable. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: Desired: Either JD, LL.B. or equivalent degree, or equivalent practical experience. 6 - 8 years PQE Experience working in law, policy or regulatory in Australia, New Zealand, Singapore or another relevant APJ jurisdiction. An understanding of telecoms and tech regulatory frameworks in the APJ region or an understanding of other highly regulated industries such as financial services or energy. Experience advi