Senior Strategic Account Executive

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as Twilio’s next Senior Strategic Account Executive, Martech ISV. About the job This position is needed to support the management and growth of our business with Independent Software Vendors (ISVs) in North America. In this role, you will be directly responsible for the success of Twilio’s business in the Martech ISV segment in North America - supporting the development and growth of existing customers, as well as driving new business processes for prospective customers. Twilio supports some of the largest and fastest growing Martechs in the US and Canada, and the scale of use cases which are driven by these innovative customers is unsurpassed. Account Executives on the Martech ISV Sales team are: experts in the AI, messaging, voice, email, and data spaces and Twilio’s offerings key members of our go-to-market teams in developing and optimizing business critical customer engagement use cases with Twilio solutions. orchestrators of cross-functional engagements between customer and Twilio divisions as relationship owner and leader, with deep integration with product management, carrier relations, finance, and our go-to-market sales and services teams. Responsibilities In this role, you’ll: Cultivate the continued growth of key use cases by our strategic Martech ISV customers on the Twilio platform, especially in our messaging and email products. Own highly analytical and consultative sales cycles to retain business in competitive vendor sourcing cycles, expanding business into new use cases, and winning new Martech ISV customers to the Twilio platform Partner cross functionally with services, product, and finance to develop and execute long range account plans. Act as the voice of the customer to Twilio’s product, finance, and carrier relations teams. Be an active expert in the AI, data, and communications spaces - staying abreast of key industry initiatives and new capabilities - on behalf of your customers and the wider Twilio go-to-market organization. Ensure Twilio delivers an exceptional level of customer experience cross-functionally, managing critical escalations and designing account support strategies for maximum customer satisfaction and retention. Deliver strategic outcomes in long term, high stakes negotiations which effectively capture long term growth for both Twilio and the customer. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: 5-8+ years of combined experience in major account or strategic sales, managing or leading quantitative, highly analytical products or solutions for their customers. Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships Analytical account development strategy based on using data to find opportunities and prove value Demonstrated track record of managing business forecasts and financi