Customer Due Diligence Analyst

About Uphold Uphold is a financial technology company that believes on-chain services are the future of finance. It provides modern infrastructure for on-chain payments, banking and investments. Offering Consumer Services, Business Services and Institutional Trading, Uphold makes pioneering financial services easy and trusted for millions of customers in more than 140 countries. Uphold integrates with more than 30 trading venues, including centralized and decentralized exchanges, to deliver superior liquidity and optimal execution. Uphold never loans out customer assets and is always 100% reserved. The company pioneered radical transparency and uniquely publishes its assets and liabilities every 30 seconds on a public website ( Transparency Page ). Uphold strips away the complexity and lack of transparency to open up Web3 finance for everyone. To learn more about Uphold, please visit https://uphold.com . The o pportunity: The Uphold Customer Due Diligence Analyst is responsible for assisting the Compliance Due Diligence lead in executing the day-to-day functions of the team including, but not limited to, the creation and execution of Standard Operating Procedures for newly implemented Compliance functions and serving as an escalation point for Uphold’s various front line Compliance teams. What you’ll be doing primarily: Create and enhance various KYC processes (KYC includes: Customer Identification Program (CIP), Customer Due Diligence (CDD), and Enhanced Due Diligence (EDD), Periodic Reviews) Primary point of contact for all departments regarding customer due diligence processes. Monitor and oversee the work of the Consumer Compliance team to ensure the internal compliance standards are met Assist in reviewing and recommending improvements for internal processes, including forms/checklists, data collection methods, analyses and reporting. Develop training for internal and/or external team members and assist in training initiatives. Manage tracking of all applicable training. Assist in updating Compliance Program documentation Update and review customer profiles using internal Customer Relationship Management (CRM) tools Respond to, resolve, and/or manage escalations for various customer requests to ensure excellent customer satisfaction Assist in validation, tuning and optimization of various processes and tools Execute various compliance transactions related to customer refunds/returns Assist the Compliance Department with ad-hoc projects and reviews as needed Required qualifications: 1-3 years of relevant experience. Bachelor’s Degree preferred. 1-3 years of AML/KYC/OFAC compliance experience working at a bank, broker dealer, or Big 4 consulting firm Experience performing specific AML compliance-related functions, including KYC/CIP, enhanced due diligence, business due diligence, and suspicious activity monitoring Knowledge of BSA, USA Patriot Act and OFAC Compliance requirements Ability to manage multiple projects in a high-pressure environment Strong quality, delivery and customer service orientation Excellent verbal and written communication and interpersonal skills Excellent organizational, time management and prioritization skills Must be proficient in Excel and analyzing data Ability to work outside of normal business hours Bonus if you have: Certified Anti-Money Laundering Specialist (CAMS) or Certified Financial Crime Specialist (CFCS) designation preferred Prior experience working at a startup in FinTech/Crypto Working knowledge of ZenDesk, Veriff, Jira, LexisNexis Availability for occasional work outside normal business hours Strong quality, delivery and customer service orientation Data Analytics experience What We Offer Innovation and Impact: Contribute to pioneering projects in a dynamic and challenging environment. Competitive Compensation: Performance bonuses, and comprehensive benefits on top of a competitive salary. Strong Company Culture: Thrive in a supportive, collegiate environment with values of integr