Site Reliability Engineer

ABOUT EMA Ema is building the world’s leading Agentic AI platform to transform enterprise productivity. We enable organizations to delegate repetitive tasks to Ema, the Universal AI Employee, delivering 10x gains in workforce efficiency, across functions. Founded by former executives from Google, Coinbase, Flipkart, and Okta, our team includes engineers from premier tech companies and graduates of Stanford, MIT, UC Berkeley, CMU, and IITs. We are backed by industry leading investors including Accel, Naspers/Prosus, Section32, and angels like Sheryl Sandberg and Dustin Moskovitz. Headquartered in Silicon Valley and with offices in London, Bangalore and Vancouver and Bangalore, Ema is at the frontier of what Agentic AI can do in production — we ship real systems that run real business processes at scale. WHO ARE YOU? As a Site Reliability Engineer at Ema Unlimited, you will play a pivotal role in ensuring smooth, stable, and secure deployments of our solutions across customer environments. You will work closely with internal DevOps teams and customer stakeholders to manage infrastructure, oversee deployments, and maintain production stability. YOU WILL: 1. Infrastructure Setup - Design and provision cloud-based infrastructure (GCP, Azure, AWS) tailored to customer environments. - Implement best practices for security, scalability, and compliance. 2. Deployment Management - Execute regular on-call SaaS deployments with minimal downtime or disruption. - Automate and optimize deployment workflows to ensure efficiency. 3. Production Stability - Monitor logs, alerts, and metrics to maintain uptime and meet SLAs (99.9%+ availability). - Diagnose and resolve production issues proactively. 4. Observability and Reporting - Collaborate with DevOps to enhance monitoring dashboards and alerting frameworks. - Deliver actionable insights on system health and performance to stakeholders. 5. Documentation and Knowledge Transfer - Maintain updated deployment runbooks, troubleshooting guides, and environment configurations. - Facilitate seamless knowledge transfer across teams for smooth handovers. IDEALLY, YOU'D HAVE: - Experience: - 4+ years in DevOps, Infrastructure Setup, SRE or Deployment Engineering roles. - Technical Proficiency: - Hands-on expertise with cloud platforms like GCP, Azure, or AWS. - Familiarity with infrastructure-as-code tools (e.g., Terraform, Ansible). - Proficient in CI/CD tools such as GitLab CI, Jenkins, etc. - Monitoring Tools: - Experience with Prometheus, Grafana, Datadog, or Splunk. - Problem-Solving Skills: - Strong troubleshooting capabilities to diagnose and resolve technical issues effectively. - Soft Skills: - Excellent communication and collaboration skills for seamless interaction with stakeholders. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits. Ema Unlimited is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or genetics.