Client Solutions Analyst 2

About Behavox Behavox is a cloud-native AI company providing an integrated controls platform for global banks, asset managers, hedge funds, private equity firms, insurance businesses, and commodity firms. The platform unifies communications and trade surveillance, compliant archiving, policy management as well as front-office analytics on a single, AI-native technology stack, delivered as a globally scalable SaaS-based cloud service. At Behavox, our engineering culture is built around speed, experimentation, and technical excellence, following agile principles and rapid iteration. We constantly test and adopt the latest cloud technologies and AI tooling, optimising for fast feedback loops and execution. We look for people who can move fast, challenge conventional wisdom, and who want to work at the frontier of modern AI, SaaS platforms, and distributed systems. Behavox is a high-performance organisation with a strong bias toward delivery, ownership, and responsibility. We commit, and we execute. We are building systems that are complex, mission-critical, and global in scale; systems that many consider too large or too difficult. To do that, we seek the smartest, most technically capable engineers and technologists who take end-to-end responsibility and want to win by building what others cannot. Founded in 2014 and backed by SoftBank Vision Fund, Behavox is headquartered in London, with offices worldwide, including New York City, Montreal, Seattle, Singapore, and Tokyo. About the Role The Client Solutions Analyst 2 is an individual contributor within Professional Services responsible for delivering managed services to clients related to the Behavox platform personas. Based in Japan, this role supports regional and global financial services customers by enabling Power User, Admin, and Data Admin personas through structured training, technical configuration, and ongoing operational support. The role owns defined workstreams within managed service engagements, including platform configuration, data review, troubleshooting, and operational enablement of client personnel. The Analyst will operate as a primary specialist in one persona area (Platform Admin, Power User, or Data Admin) while maintaining working proficiency across the remaining personas to provide secondary coverage as engagement needs require. The Analyst is responsible for supporting the establishment and operationalisation of the client-side Centre of Excellence (CoE) for the selected personas, with CoE ownership residing with the client post-handover. This position operates with day-to-day autonomy on assigned tasks while escalating complex issues via the PSP Jira Service Desk to on-call senior team members. What You'll Bring Behavox Platform Functionality (Power User, Admin, Data Admin Personas) – In-depth understanding of workflows, permissions, alert management, data quality, and reporting capabilities required to configure and support key client personas. Applies this knowledge to deliver accurate configurations and structured enablement Financial Services Compliance Risks – Knowledge of market abuse, communications surveillance, and regulatory obligations relevant to global and Japanese financial institutions. Familiarity with JFSA regulatory expectations and their implications for surveillance programme design is required. Uses this understanding to align configurations and training with client risk frameworks Managed Services Delivery Models – Knowledge of recurring service structures, scope management, and client support processes. Understanding of the distinction between Managed Services (Behavox-operated personas on behalf of the client) and Training & Certification packages (client-operated personas with Behavox enablement), and the ability to position each appropriately. Supports ongoing engagements by maintaining continuity, documentation, and service quality Technical Documentation Standards – Understanding of structured documentation for configuratio