Customer Success Manager - Enterprise

Spacelift is an infrastructure orchestration platform that manages your entire infrastructure lifecycle — provisioning, configuration and governance. Spacelift integrates with all your infrastructure tooling (e.g. Terraform, OpenTofu, CloudFormation, Pulumi, Ansible) to provide a single integrated workflow so you can deliver secure, cost-effective, and resilient infrastructure, fast. By automating deployment and configuration, providing developer self-service, golden paths with guardrails, and an OPA policy engine, Spacelift empowers businesses to accelerate developer velocity while maintaining control and governance over their infrastructure. Spacelift offers unrivaled support, no-nonsense pricing, and a range of deployment models to fit your specific needs. Spacelift was founded in 2020 by long-time DevOps practitioner Marcin Wyszynski and successful entrepreneur Pawel Hytry and has raised $82.3M in funding over four rounds from top venture capital firms including Insight Partners, Blossom Capital, Hoxton Ventures, Inovo Venture partners and Five Elms Capital. Role Overview We are seeking an Enterprise Customer Success Manager to own the post-sale journey for our large enterprise accounts. In this role, you will act as a trusted advisor, driving deep product adoption while taking full ownership of account commercials, including renewals and upsell opportunities. Key Responsibilities Account Strategy: Prioritise and create strategic success plans for a portfolio of 40-50 enterprise accounts. Commercial Ownership: Manage the commercial lifecycle, including contract renewals and expansion negotiations. Value Realisation: Map customer business objectives to our software tooling capabilities to maximise ROI. Churn Mitigation: Identify risk early and execute proactive retention strategies. Cross-Functional Advocacy: Partner with Product and Engineering to route critical enterprise feature requests. Qualifications 5+ years of Enterprise CSM or Account Management experience in B2B SaaS - prioritising experience with DevOps, IaC, Kubernetes, observability, or developer platforms Experience coordinating directly with Product Engineering and Tech Support to solve customer blockers and open up opportunity Track record of meeting or exceeding renewal and expansion quotas Experience navigating complex enterprise procurement and legal review processes Excellent communication skills with the ability to pivot from technical implementers to C-level executives How we work as a team We have a well defined sales-to-post sales handover An onboarding solutions engineer to partner with on new customers Access to the pre-sales solutions engineers/architects for post-sales work like expansions, new product demos, and customer health checks Open and frequent communications/planning with key internal partners - Product, Technical Support, & Marketing Segmented account list allowing CSMs to focus on their core book Global CSM team working in the US and EU; reports into Director of CS (US East-based) Where we're going Doubling our year-over-year expansion Refined account planning with the pre-sales teams Understanding customer adoption, use cases, and where we're well integrated Finding and sharing innovative ways to use AI and automation to handle routine tasks, so CSMs can spend more time on account strategy, expansion conversations, and customer advocacy. What success looks like in the first 6 months: Completed product and platform certification, with enough technical fluency to hold credible conversations with DevOps and infrastructure teams A prioritised account plan in place for your full book - you know your renewal schedule, your expansion opportunities, and your at-risk accounts First renewal or expansion closed, or actively in motion Established working relationships with your SE partners, support, and product contacts Location & Travel US-based remote with travel for periodic company meetings 10-25% travel for customer work Why Spacelift? Inno