Clinical Success & Operations Manager

ABOUT EVVY At Evvy, we believe the female body shouldn’t be a medical mystery. We are a precision women’s health company leveraging the vaginal microbiome to improve outcomes across a woman's lifespan. Backed by $30M+ from leading investors, we serve over 100,000 patients and 2,000 providers nationwide with our validated Vaginal Microbiome Test and AI-powered personalized care platform. Through this work, we have built the world’s largest dataset on the vaginal microbiome — a proprietary foundation that will drive breakthroughs in infertility, preterm birth, gynecological cancers, and beyond. Why join now? Evvy is a generational opportunity in women's health — and we're at the inflection point. - We’ve built a dataset no one has. Evvy has generated the world’s largest vaginal microbiome dataset from 100,000+ patients, uncovering novel biological markers underlying women’s health conditions that collectively cost the healthcare system $180B+ annually. - Validated, AI-first platform. We’ve built a comprehensive testing and care platform that unlocks personalized treatment pathways for each patient. Our work is supported by research published in major peer-reviewed journals and presented at major clinical conferences (including ACOG, ASRM, IDSOG, and more). - Proven traction, massive opportunity. We serve 100,000+ patients and 2,000 providers nationwide, with rapidly growing revenue and an expanding suite of diagnostics and treatments to improve outcomes across condition areas. We've only scratched the surface. - Top tier team, investors, and partners. Our world-class team is backed by industry leading investors, including General Catalyst, Left Lane Capital, US Fertility, and Labcorp. We're looking for high-horsepower, mission-driven people who find it unacceptable that the female body is still a medical mystery — and want to help change that. ABOUT THIS ROLE We’re looking for a Clinical Success & Operations Manager to help build the partner experience layer of Evvy’s commercial organization. You’ll own the ongoing experience for Evvy’s clinic and practitioner partners after they sign — serving as their primary strategic point of contact, internal advocate, and trusted operational partner. Your job is not just to solve problems, but to proactively improve how clinics experience Evvy over time. This role sits at the intersection of relationship management, operations, and commercial strategy. You’ll work closely across Commercial, Ops, Marketing, Clinical, and Product to ensure our partners feel supported, informed, and set up for long-term success. As an early member of a growing commercial team, you’ll also help design the systems, workflows, and partner infrastructure that allow Evvy to scale. This is a high-ownership role for someone who thrives in fast-moving environments and enjoys bringing structure to ambiguity. Evvy is a primarily in-person team based in New York, NY. Given the cross-functional nature of this role, our ideal candidate is located in NYC. WHAT YOU'LL DO Own the Partner Experience - Serve as the primary day-to-day contact for Evvy’s clinic and practitioner partners - Build strong, trusted relationships across clinic teams and become a reliable strategic partner over time - Ensure every new partner has a seamless onboarding experience, from account setup through first order and ongoing adoption - Proactively identify friction points, adoption barriers, and opportunities to improve the partner experience - Partner closely with Operations to resolve complex or high-priority partner issues with speed and care Build & Scale Operational Infrastructure - Help design and improve internal workflows for onboarding, account management, issue resolution, and partner communications - Coordinate customized partner-facing assets including educational materials, onboarding resources, one-pagers, decks, and clinic collateral - Maintain strong internal communication loops so partner feedback reaches the right teams quickly -