Account Manager

We’ve signed up to an ambitious journey. Join us! As Arrive, we guide customers and communities towards brighter futures and more livable cities, it isn’t a challenge just anyone could take on. Luckily, we have something to help us make it happen. Our people and our values. We Arrive Curious, Focused and Together. Just as our entire brand is inspired by the North Star, the shining light leading travelers to their destinations since time began, our values guide us. They help us be at our best. For our customers. For the cities and communities we serve. For ourselves. As a global team, we are transforming urban mobility. Let’s grow better, together. The Role Arrive is looking for a professional and energetic Account Manager to join our Account Management team. This high-impact role focuses on the critical post-implementation phase of our client lifecycle, where you will take ownership of a portfolio of existing municipal and university accounts. Your core purpose is to act as a trusted advisor, cultivating deep, long-term relationships to ensure high retention and operational excellence. The position maintains a dual focus: upholding historical client trust while actively driving existing account growth and pipeline expansion to meet targets. Key responsibilities include administering current contracts, ensuring account retention and timely contract renewals, developing strategic account plans, and analyzing account data to optimize performance. You will report to the Regional GTM Director and serve as a crucial cross-functional liaison, collaborating with internal stakeholders, including Marketing, Product, Sales, and Finance, to align Arrive's technology offerings with clients' operational needs and to troubleshoot specific account requirements. How to make an impact Drive Retention & Growth: Administer current contracts and manage a portfolio of existing accounts, ensuring timely contract renewals and meeting retention and growth quotas. Relationship Management: Serve as the primary post-implementation point of contact, developing deep ties with municipal and university leaders to understand their unique operational needs. Strategic Planning and Advisory: Develop client account plans and identify market-fit opportunities for Arrive products, features, and services within your assigned accounts. Pipeline Management: Proactively identify and close opportunities within the existing business portfolio to maintain a healthy sales pipeline. Cross-Functional Liaison: Work closely with Product, Engineering, Finance, and other internal teams to troubleshoot challenges and provide responsive support for account-specific requirements. Performance Monitoring: Analyze account data to develop strategies to optimize parking programs and increase user engagement About you You are a relationship builder at heart who finds joy in turning complex client needs into seamless technology solutions. You thrive in a trusted advisor role, leveraging your business acumen and excellent communication skills to present data-driven stories and influence decision makers. You are a self-motivated, optimistic, team player who is comfortable in a quick-moving, high-growth environment where priorities can shift. You take pride in your ability to juggle multiple high-priority projects while maintaining a focus on long-term client success and revenue growth. Your background 4+ years of experience in account management, client success, communications, or public relations (more experience is highly welcomed). Proven track record of meeting or exceeding sales quotas or growth targets within an existing book of business. Strong background in technology management; experience in education or specialized tech sectors is a plus (parking/mobility experience not required). Exceptional organizational skills with the ability to manage complex contracts and multi-task across a diverse portfolio. Bachelor’s degree in Business, Communications, Marketing, or a related field. Wi