Field Service Technician

We’ve signed up to an ambitious journey. Join us! As Arrive, we guide customers and communities towards brighter futures and more livable cities, it isn’t a challenge just anyone could take on. Luckily, we have something to help us make it happen. Our people and our values. We Arrive Curious, Focused and Together. Just as our entire brand is inspired by the North Star, the shining light leading travelers to their destinations since time began, our values guide us. They help us be at our best. For our customers. For the cities and communities we serve. For ourselves. As a global team, we are transforming urban mobility. Let’s grow better, together. The Role As a Field Service Technician within our UK Operations team, you will be the face of Arrive across the Manchester region. Reporting to the Regional Service Manager, you will play a critical role in ensuring our physical mobility infrastructure—including smart payment terminals and sensor technology—remains operational and efficient. This is a highly autonomous position where you will have the opportunity to directly impact the local community by reducing downtime and improving the urban travel experience for thousands of daily users. How to make an impact Perform routine maintenance, diagnostics, and complex repairs on a variety of smart parking and mobility hardware. Manage a regional territory to ensure all service level agreements (SLAs) are met, prioritizing urgent repairs to maintain city-wide uptime. Collaborate with the central technical support team to provide real-time feedback on hardware performance and local infrastructure challenges. Maintain accurate digital logs of all site visits, parts used, and technical resolutions via our mobile workforce management platform. Champion a safety-first culture by adhering to all health and safety protocols while working in public urban environments. About you You are a proactive problem-solver who enjoys the variety of working in the field rather than behind a desk. You thrive in environments where you can take ownership of your schedule and use your technical expertise to help others. With a curious mindset and a collaborative spirit, you are someone who takes pride in quality craftsmanship and enjoys interacting with different stakeholders across the city. You are driven to learn new technologies and are excited by the prospect of keeping Manchester’s mobility network moving. Your background Proven experience in a field-based technical role, such as electrical, mechanical, or hardware maintenance. Strong diagnostic skills with the ability to troubleshoot complex technical issues independently. Comfortable using digital tools and mobile applications for reporting and task management. A valid UK driving license and the ability to navigate the Manchester metropolitan area efficiently. Excellent communication skills with a focus on delivering high-quality service to our community partners. This role is based in Manchester. About us Arrive, including brands like EasyPark, Flowbird, RingGo, ParkMobile and Parkopedia, is a leading global mobility platform. Present in over 90 countries and 20,000 cities, the company helps people and decision-makers make smarter decisions about urban mobility and ease the experience of travel worldwide. Arrive delivers a unique combination of the core ingredients to make cities more livable: from smart payments and optimized car parks to data-driven traffic reduction and support for reinvestment in public transport and green space. It’s about more than function, it’s about saving time and simplifying the experience of travel for everyone. Travel is more than a journey, it’s how you Arrive.