Account Manager Italy (m/f/d)

Founded in 2016 and headquartered in Munich, enmacc is a high growth scale-up with a diverse team of over 100 professionals. We’re passionate about energy, technology, and building something that makes a real impact. If you are looking for an entrepreneurial environment where your work directly contributes to a more sustainable and digital energy future, we invite you to submit your application below. Your Mission: Join us disrupting the international energy trading market and re-define how energy traders work! Become the face of enmacc for our national and international trading customers in Italy and shape our growth story. Together with our senior management team you will further grow our customer base in the region and develop our existing and new trading customers to become digital leaders in energy trading. With the help of our clients you will identify and develop new markets and opportunities. What you’ll do: Account Management Be responsible for and work closely with our existing portfolio of customers in the region and develop trusted relationships to engage them in the use of the platform Acquire a thorough understanding of their requirements to develop opportunities with our existing customers based on their needs and our platform offering Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics Ensure high customer satisfaction and retention by identifying and resolving issues and driving engagement New Customer Acquisition Be accountable for the continuous growth of our platform in Italy Work closely with our senior management to identify and acquire relevant national and international trading customers Continuously manage opportunities through the funnel from identification to closing Be an ambassador for enmacc at events, fairs and conferences Voice of the customer Act as a link between our existing trading customers and internal departments such as Product Development by delivering concise customer feedback. Acquire a thorough understanding of the market requirements to identify the most relevant opportunities based on our platform development Who you are: 3-5 years successful experience in B2B, ideally SaaS and preferably within the energy space Proactive and creative team player focused on inspiring customer loyalty Hands-on attitude with a desire to take ownership of tasks and responsibilities; Desire to work in a fast paced start-up and passion to work with digital products and services. Fluent in Italian plus excellent written and spoken English Our offer Competitive compensation package, including 28 days of annual leave. Entrepreneurial, impact-driven culture with flat hierarchies and high autonomy. Hybrid & Workation flexibility that balances office connection with the freedom to work from home or abroad. €2,000 annual L&D budget plus 5 dedicated "Level Up" days to fuel your growth (for all full-time employees). Commute & Wellness support, including fully covered gym memberships and paid transportation for office days. Inclusive, international team that celebrates diversity and offers language classes to help you settle in. AI-first environment where you’ll collaborate with a dedicated AI Philosophy and cross-functional expert groups. Premium tech & workspaces, featuring top-tier Apple/Bose hardware in modern, dog-friendly offices. About enmacc enmacc is Europe’s largest over-the-counter trading platform for energy and environmental commodities. We are digitizing the world’s energy markets by replacing manual, outdated processes with speed, transparency, and liquidity. Our platform empowers a massive network of over 2,400 active traders to manage risk and accelerate the global energy transition. By providing a secure and efficient trading environment for 650+ companies, we facilitate more than 14,000 monthly requests for quotes and 8,000 monthly trades. With a traded volume exceeding 60 TWh per month, enmacc enables energy suppliers, industrial co