Operations Coordinator - Canadian Market

HEALTH CAN’T WAIT. Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t. Alan exists to end the wait. Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way. So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience. We are on an incredible journey to build a global leading company, with a unique culture https://alan.com/en/careers. We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR. Prevention as the new norm. That's what we're building with our team of 800+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond. ⭐️ OPERATIONS AT ALAN ⭐️ The Operations Community’s core responsibilities is to deliver at scale our insurance and health services: we build our platform and operational capabilities and run our processes to guarantee delight and efficiency. Being an Ops at Alan means joining a team of 50+ talented, committed and passionate Ops across our countries, with a lot of interactions with Engineering, Product, Care and many other teams at Alan. We have a mix of Builder profiles, focused on (re)designing and implementing our processes and Operations Coordinators who deliver those on a daily basis while improving them. We want team members to deliver excellence to our companies and members and be ready to disrupt (and not only upgrade) the way we traditionally think about insurance or healthcare services. ⭐️ THE OPERATIONS COORDINATOR ROLE ⭐️ The Operations Coordinator will deliver impact starting from their first day, working on our core Insurance offering. In detail, your missions will encompass: - Operating all of our Insurance processes: Handling member claims, refining our understanding of complex cases, implementing new benefits plans, and leading automation efforts across the entire chain - Owning the entire monitoring scheme to track volumes/efficiency/SLAs, and identify risks and areas of improvement, internally or with our service providers - Managing the monthly billing process for all Alan Canada customers, including identifying the strategy to cover complex payroll cases - Escalating feedback, helping to prioritise and supporting initiatives to make our processes and services more delightful and efficient Next to running and monitoring our operations, you’ll lead continuous improvement initiatives working with our product and care teams (+-20/30% of the time). ⭐️ A UNIQUE OPPORTUNITY TO JOIN AN EARLY STAGE ROCKETSHIP⭐️ As a founding member of our Canadian team, you’ll contribute to the launch of a global healthcare player in Canada, providing a generational change to how Canadians experience healthcare. You’ll have the opportunity to go through the most learningful and exciting stages of building a Healthtech success story going from 0 to 1, then 1 to 10… up to hundreds of thousands of members as we previously did in other countries. You’ll be lucky enough to experiment a scrappy and thriving start-up environment while being part of a fluid global powerhouse to back you up. ⭐️ YOU MAY BE THE RIGHT FIT IF… - You have at least 2-3 years of experience in a fast paced environment (start-up and scale-ups where you have to wear multiple hats is preferred) - You are fully fluent in English (French is a plus not a requirement) - You are a keen problem-solver and challenger with a dig deep mindset: what drives you is member and customer satisfaction ! - You are highly organised with exceptional follow-