Senior Ops & Product Builder

HEALTH CAN’T WAIT. Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t. Alan exists to end the wait. Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way. So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience. We are on an incredible journey to build a global leading company, with a unique culture https://alan.com/en/careers. We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR. Prevention as the new norm. That's what we're building with our team of 800+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond. 🤹 OPERATIONS AT ALAN Behind Alan's performance lies an Operations team that is anything but back-office. At Alan, Ops is a strategic function: we define the vision, build the systems, and own the outcomes that make our insurance and healthcare products work at scale. As a Senior Ops & Product Builder, you will own some of the most critical and ambiguous challenges in the company. You will shape strategy, drive cross-functional alignment, and build solutions with lasting impact on Alan's P&L and member experience. You’ll be joining 80+ talented, committed, passionate Ops team members working globally on all our services. You’ll be among the team mates structuring this community. Want to learn more about Ops at Alan? Read how we work and hire https://app.notion.com/p/alaninsurance/Product-Ops-builders-and-coordinators-Alan-your-hiring-process-3021426e8be7815cb164d629cfe3b455 and watch our team in action https://www.youtube.com/playlist?list=PL643LyZcrKMDaW7cW0_GytXy5VkaqTOU6 ⭐️ THE CHALLENGES We are looking for a driven professional and entrepreneur with a strong operational background to step into our Customer Enablement Ops team: transforming the way insurance is administered at scale. Our goal is to make Alan the benchmark employer benefit, seamless for every HR admin and genuinely loved by employees, as we grow internationally . The job description is simple: you set the vision, make the hard calls, and own the outcome. Here are some examples of past missions that you could lead: - Owning financial performance and building a global recovery engine: Tracking billing KPIs and recovery rates across our markets and establishing the right controls to catch trends and gaps early. Then going further: building the assets and partnerships that actively drive costs down, including designing a global recovery system that scales across countries and adapts to local legislation, and can be deployed when Alan enters a new market. With millions invoiced every month and high growth, the impact on P&L is direct. - Making employee management as simple and automated as possible so our admins can cover their members efficiently whatever their setup. From building a DSN-based automated affiliation system, to scaling software integrations or bulk file import systems, making sure that whatever the channel or country, it just works. Deciding which flows to automate first, when to deploy AI, what to build in the product as well as building the monitoring infrastructure to run it reliably at scale. - Supporting Alan's growth by scaling operations for its largest deals: As Alan bids on its biggest accounts, making the call on whether and how Ops can absorb the incoming volume. Understanding which capabilities need to be built first, when to externalize, when to leverage AI, what resources are needed. Aligning Sales, Pr...