Key Account Manager

HEALTH CAN’T WAIT. Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t. Alan exists to end the wait. Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way. So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience. We are on an incredible journey to build a global leading company, with a unique culture https://alan.com/en/careers. We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR. Prevention as the new norm. That's what we're building with our team of 800+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond. ⭐️ THE KEY ACCOUNT MANAGEMENT TEAM Our Account Management team’s purpose is to make our key accounts stay and grow with Alan. We created the team in 2020 and we are now 30+. We are looking for amazing people to help us take care of our growing pipe on Public Sector accounts (Ministries and other public entities). Being a Key Account Manager at Alan means joining a team of talented, committed and passionate experts, with different backgrounds. We move fast, with a lot of ownership, and are proud to tackle big problems! ⭐ IS IT YOU WE’RE LOOKING FOR? As a Key Account Manager, you will: - Handle a portfolio of strategic accounts in the Public Sector - Build and maintain strong customer relationships with key stakeholders and display a customer-centric approach to identify the main needs and allow our clients to achieve their goals through Alan - Proactively identify potential signals of dissatisfaction and implement solutions to answer them - Ensure successful onboarding of new accounts and promote Alan health partner positioning to generate massive adoption by employees and admins - Analyze and present consumption reports to customers through business reviews - Identify and execute out-of-the-box initiatives to engage our existing customers - Renegotiate contracts to guarantee both great value for money to our customers and sustainable profitability - Participate in the evolution of our products and services, acting as the voice of our customers when discussing with Product teams You would be a great fit at Alan if most of this sounds like you: - You have at least 6 years of experience in a customer-facing role including frequent interactions with C-Levels - You have full working proficiency in French (excellent oral and written communication) - You have at least advanced level in English - You are experienced in dealing with very large organizations and potentially with unions - You have the tact and empathy that make great negotiators - You are an expert in positive lobbying with key stakeholders and create long-term relationship based on trust and transparency - You are very analytical, very comfortable with presenting deep data analysis to clients and solving complex problems - You have great active listening skills and are a master in the art of crafting the right follow-up message - You have a growth mindset: you are able to adapt to new trends and to develop an in-depth understanding of the health insurance market - You are currently based in (or willing to relocate to) Paris, Bordeaux or Marseille It is nice to have a previous experience in Insurance or any industry linked to benefits. Having experience with or within the Public Sector space is also a nice to have. For this opportunity, we are aiming to hire within the C1-E level range https://alan.com/en/careers/a/salary-equity. 🙌 PERKS &